Baskin-robbins

I was completely dissatisfied with the level of customer service and product quality I received from Baskin Robbins. On May 6, 2020, I placed an over the phone order to the Baskin Robbins located on ‪1100Cedar Rd Chesapeake, VA 23322‬ in regards to a Mother’s Day cake (item code: H-115). Initially, I was told the price of a 9 inch round chocolate cake with world class chocolate ice cream would be $18.00. However, upon pickup the sales associate informed me that he was mistaken and I was charged $41.24 which definitely wasn’t an issue due to the occasion. Unfortunately, the item I purchased wasn’t the item I received. Instead I received a vanilla cake with world class chocolate ice cream which was the complete opposite of the order I placed. This lack of oversight completely ruined my mother’s day celebration due to the fact my mother doesn’t like vanilla cake. At this point I’m requesting a formal apology and full reimbursement. I’m only giving one star because google doesn’t let you give zero. Update- I was contacted by someone from this restaurant. Basically because I “used the cake and didn’t return it” the best they could do is half of the future purchase of a cake. There was no apology for the appearance of the cake that I received and she seemed extremely annoyed.

Earlier in May I ordered a very simple ice cream cake for a celebration. It's referred to as the frame cake, it just had simple swirls and the word "congratulations." After opening the box that night for dessert, it appeared that the decorations were completed by a 5 year old; literally the worst I have ever seen. TWO months go by with me fighting with customer service and rude management that I finally got my money returned to me through my bank. This place will steal your money and give you a horrible cake.

Worst experience I have ever had!! Michael would not listen when we ordered so already off to a bad start. I ordered a smoked vanilla cold brew and what I received was anything but. It was a cold brew with french vanilla and it had milk in it. I went in to try and explain how it was wrong and he started arguing with me telling me what I ordered and I kept telling him it was not correct but he would not stop arguing. Finally one of the other employees said they would remake it and they were obviously very dissatisfied with his attitude. They apologized for his actions and actually made a really good coffee.

Came to this location around 8pm. when I pulled up an employee was outside smoking while customers were inside. The employee saw me getting out of the car, got up from his smoke break went inside and locked the door. When I knocked on the window he said they were closed even though the hours online said they were open until 10pm. The worst customer service I've experienced in a while. Change the staff or close the location is my vote.

I went to pickup a $70! Icecream cake from this location on February 7 at 5:30pm. We stood inside the store for 10 mins without being acknowledged. We thought that they must be short staffed and over worked so we didn't make a fuss about it. When we saw the cake, the birthday message was all messed up so we asked politely if anything can be done about it. We were told that decorators left for the day and we can BUY!!! a birthday candle if we want. No apology nothing. Then we got some icecream and the girl on the register first gave us the wrong flavor and then she said we can have it for free and then never gave us the right flavor. SHE WAS NOT WEARING A MASK so we decided to just leave at that point. Please whoever owns this store needs to manage it better. Hire more staff, train them, treat them right so they won't project that bad behavior on costumers who are just trying to spend their hard earned money on their children's birthday cake.

My wife and 6 year old went there as a treat for him. They waited over 20 minutes to even be acknowledged. Then an employee finally returned from break and didn’t even bother to wash her hands. We are in the middle of a pandemic here! My wife said something and was told, “you don’t have to shop here”. That’s good, because we won’t be ever again.

This location is terrible. We have given them multiple opportunities, thinking, "well maybe (insert any scenario to give them the benefit of the doubt)," but they are constantly missing ingredients, the drive thru mic/receiver is terrible and cuts in and out, the drive thru sign doesn't light up, they take forever to clear the drive thru, the employees do not know what the ingredients are in their sundaes... Save yourself the trip.