Tea House

Went in to sit down and have a meal with two little ones when asked if I had placed a order I told them no we wanted to dine in. Was told they were not open for dine in only taking to go orders which there were two other families sitting and eating. When I asked why they said because they have to many take out orders. Which I didn’t see the difference in sitting and eating and having a pick up order. Would not recommend.

Order wasn't fully complete when I arrived. It was missing two items. I was asked to wait an additional amount of time, which sure...stuff happens. However, about 5 minutes later my order comes out, but includes an item I didn't order, crunchy noodles. The crunchy noodles on the menu are an additional 50 cents. I made the descision to not order them, as I typically don't eat them even when included with the soup. I was told the noodles came with the soup. When I asked for clarification, that indeed it was an upcharge, the man working explained that most people don't realize they charge for the noodles and are upset when they don't get them, so they "just put them in." I confirmed an additional time that I was charged for the noodles I specifically didn't want or order. He responded with "fine. If you dont want them, give them to me and I will give you 50 cents." Keep in mind I already paid tip which was paid before I saw they charged me for an item I didn't order. In the end, I had to ask to get all the items I ordered added to my pickup, and then they snuck in an item I never ordered and charged me for it. The food is just ok, it isn't the best at all, but also not the worst I have had. I would however highly recommend other restaurants in the Charlottesville area yo get your Chinese food orders. Especially as they are less likely to sneak in charges for unwanted items.

We absolutely love Tea House and would practically starve without them. Some of the best Chinese food ever, and we’ve fought enough in our house over the leftovers that we now just order enough for a full dinner AND lunch for our whole family! Such a great asset to the limited Crozet restaurant scene. As vegetarians we usually order General Tso’s tofu, Homestyle Bean Curd, and veggie fried rice with tofu added, and it rarely disappoints. Eat here often please, and help us keep it here forever!!

Ordered 3 items for takeout. Sadly noticed I was only given two of the three. Drove all the way back with my original order/receipt and was called a liar for their mistake. Left the 2 items I got from my order with them, lost out on almost 30 dollars, and am never going back. Edit: 1 star to 3. The owner called back to apologise. The missing item was, in fact, given to another customer. They refunded my money back in full. Still wasn't the experience I wanted to go through in the first place, but appreciated the follow up after they found concrete evidence that I did not have the item.

Worst chinese food !!! Tried this resarurant for 2nd time....last year was first time and it was gross. Limited options in Crozet so decided to try again for 2nd time.....still gross. This time I took time to call Management and tell them all the things that were horrible about their food (i.e. beef tasted bad, old and orange chicken had bone and grissle and soggy), told to bring food back for refund where Management argued with me then refunded $16 out of a $32 tab. Never apologized either!!! I will never go there again and will tell everyone I know about the terrible food and customer service. I am praying we dont get sick!!!

The Tea House has a full Chinese food menu, but we go for the sushi, sake, and tea. We always love it and it is reasonably priced. Great service and it is usually a quiet and relaxed atmosphere. Seems like a little known secret that there is good sushi in Crozet, especially being across from Harris Teeter, next to the ABC store and Dominoes...