Wendy's

I ORDER THRU UBER EATS TWICE A WEEK FROM THIS PLACE THEY ALWAYS DO ME RIGHT MY BURGER HOT AND FRESH MY FRIES HOT AND LAST I LOVE MY SPICY NUGGETS. THEY SO GOOD THANK YOU TEAM WENDY'S 👏FOR ALWAYS MAKING SURE MY FOOD ON POINT...❤🔥 BAD EXPERIENCE 1ST TIME THEY DO ME WRONG I ORDER UBER EATS I PLACE MY ORDER AT 7:50 P.M. IT POST. TO ARRIVE AT 8:30 P.M UBER KEEP ON SENDING ME MSG ARRIVING AT 9:10 WELL NOTHING MY ORDER ARRIVE AT 9:30 P.M THE DRIVER HAVE THE NERVES TO PRESENT ME A OPEN BAG NO SEALING STICKERS I WAS MAD ALREADY I HAD TO BE AT WORK AT 10.P.M AND I REFUSE TO ACCEPT MY ORDER PLEASE CREW SEAL THE DELIVERY ORDERS AND DRINKS WE CAN TRUST PPL NOW DAYS ...

I have been here a number of times. Good experience overall. Quick and professional service. Usually get a large chili. Also got a Dave burger 🍔 and fries 🍟 today. Had a special when you buy one sandwich get another for a dollar. Fries could have been fresher. Wish Wendys had something else instead of fries like onion rings, fried okra, or tater tots.

A simple order of chocolate frosty caused a whole lot of confusion. First they handed me 2 sodas, then I showed them my order then I got a strawberry milkshake and again showed them my order and finally got the frosty. Also 3 different people asked me if I paid..?? Like yes, it’s a mobile order and I paid while placing the order, why do I have to keep pulling out the app and proving that I paid for a $2 frosty? Makes the customer feel unvalued. The other reviews are spot on, employees really have no idea what they’re doing and mobile orders don’t go through as they should because the staff has no idea what you’ve ordered and whether you’ve paid.

The staff are courteous and efficient. They obviously work hard and deal very well with high customer volume. I eat here at least once a week and they have yet to get my order even a little incorrect. However, the facilities are old and out of date. There's no self-service drink dispenser, the menu board is in disrepair, and the furnishings are old and worn. It seems like a failure of management. One service related complaint though: I don't think they fill the fry cups enough, but that could be more of an issue with the new style of fries being served in a cup designed to fit the old ones.

Owner obviously doesn't care at all due to absence of replies to respond to those who had an issue. I leave this more as a warning to others. Went through drive-thru. Yes. Over 2 years later and the dining room is still shut down. Regardless if Covid or staffing issues are to blame. When are we going to move on??? Having a face to face conversation might actually have helped to curtail or even eliminate the issue I had through a dime store intercom system here in the 21st century!!!?? I gave order not once but twice. To better clarify this is a Wendy's so as many of you know they severely limit the condiments on anything. PORTION CONTROL IS PARAMOUNT !!! However this is becoming more commonplace in all fast food joints. They may place a single strand of onion, 1 "maybe 2" pickle chips and a piece of lettuce the size of a half dollar on the burger. (Just enough to say there's some on there. That's why my order was for extra pickle and extra onion (So it would actually have an ample amount on it) and no tomato as I do not care for them. Order taker got it wrong after giving order twice. Asked for receipt initially. Didn't receive that either. Went back after driving back to nearby jobsite. I got the receipt and the manager lady with psychedelic hair was more interested in voicing her complaint to me that they were not at fault. Because they prepared the burger as instructed on the INCORRECT receipt. How nice. BUT ITS WRONG. SO YES..... YOU SCREWED UP. It doesn't matter who goofed. Someone did. Learn from it. But no. They probably cussed me as I drove off. I won't be back here. Thats for sure. It takes a long time to cultivate a good clientele and seconds to lose them. They will never learn because in their mind they are perfect and don't want to accept blame for anything. What difference does it make who screwed up. You ALL failed as a team effort. The order taker messed up. Not intentional I know. But these people rarely pay attention. Trust me. I travel a great deal in business and unfortunately have to dine at places like this. That is soon to change. Prices are so high now I will brown bag it or go to an upscale (sit down) restaurant which is only a few bucks higher and receive a better meal and a better experience This is why Wendy's, Burger King and McDonalds and many others will NEVER compare to the customer service and professionalism of any Chick Fil A. They always have to argue some insane point to a customer or charge 25 cents to a person for an extra dipping sauce when they just paid almost 10 buck for a meal with very little care or condiments on their sandwich. Receive less than they bargained for and had to go back for a rude confrontation with a manager that SHOULD have been more interested in satisfying their customer than arguing some irrelevant point. I've been here before. Forgotten items is a big thing here. Read other reviews. Don't waste your time. Wonder they are even still in business. Seriously. And most all Wendy's have the rudest staff of any restaurants. 59 years old. Speak fron experience. Sad but true. Been like that for 20 years or more. CFA would have offered to remake the entire sandwich, apologized for the error (regardless of who made it) and retained the customer. Not Wendy's. They want to berate the customer for coming back with an issue. Don't waste your money and time. Go down the street and spend your hard earned money somewhere else where you're actually appreciated. Cook Out gives an entire slice of onion, not one single strand. Several pickles and far more in the way of ketchup and other condiments and for half the cost. Go see for yourself. Go find them. Don't allow others to mistreat you when you mistakenly chose them.

One of the best Ambassadors & Representatives of Wendy's in Atlanta. Good people.. Make you comfortable and truly make your order a priority. They make Respect & Courtesy a priority I will come back. Respect to this location. Appreciate all of you who make our orders perfect every single time 😊 ..."Management" - thank you!!