Flame Broiler

Went in on 5/20/21 around 5:30pm and had an exchange with the rudest cashier. Ordered a bowl and asked for an extra portion of protein, menu clearly states that it cost $5, she attempted to charge me in excess of $7. When I questioned why she was charging me more than what the menu states she got an attitude and was very flippant (not a problem because I can match your energy) ,and walked away, like literally left the front counter and the cook had to give my food that I had already paid for. Provide better customer service and employee training, its fine that she may not know the limited menu front to back but when your mistake is pointed out just correct it, unless overcharging is encouraged by management.

The workers were just chatting and then when one of them saw me he told the other one to go and help me, to what he looked miserable. I asked him to not add cabbage and they charge .50 cents to TAKE OUT the vegetable. The employee laughed and said he can do it and laughed when he said he will just do it and then I will see the charge on my receipt. I waited in my car and when my order was ready As a total amount I wrote the total amount without a tip. A few hours later I checked my banking info and they had added a $5 tip. When calling the store the employees had zero idea on how to handle such situations. I think the owner called me but didn’t even apologize for the extra charge. Horrible customer service!

The food is very consistently delicious. This restaurant is a permanent option in my family food-to-go list. We mainly order the chicken and its always cooked to perfection. The vegetable are also cooked thoroughly and not overly mushy or crunchy. The rice (both brown and white) are steamed properly giving it enough stickiness to eat easily with chopsticks. They recently changed the sizes of the bowls. I believe it went from a Styrofoam branded bowl to a now recycled plastic unbranded bowl. Probably changed to cut cost and to promote environmentally friendliness. They are shorter then the previous bowls but the mouth is a tab bit wider. I cant say for sure if you get anymore or less food with the new bowls. If you are planning on going to this restaurant during the busy lunch/dinner time I suggest placing a order over the phone. A lot of people visit this place and their have been times where the line queue has been several people long. It is of no fault of the staff. They do their jobs properly and I have no issues with them. This place just constantly have customers.

The best place to eat health food that is delicious. I love eating here. The owner is super nice, always remembers when i call and what I order. His very polite. Staff is friendly and very welcoming and quick to help you explain what they have. I love that their food is so simple, but very delicous. Their works combo plate is very delicious and filling. Many options and all of them healthy and delicious. Will continue coming here to eat every chance I get. Great Job Flame Broiler! Keep it up!