7-eleven

My wife went in the store and paid $20 for fuel on her debit card while I was standing at the pump waiting for the pump to turn on so i can begin fueling up and my wife came out and nothing so she went back in and they said the pump timed out and the money will be put back on the card . Everything she said was a lie the pump never went so it could never have timed out because I was standing at the pump the whole time and the money never went back on my card . Now that same clerk is banning us from thier . I spend money every day thier and sometimes twice a day I buy alot of fuel and drinks and ciggs during the day and snacks at night time . This is not the first problem here with the morning staff . They are very slow and all you hear is Spanish being spoke the whole time your in thier . My wife is Spanish ( Panama) and she looks white and she said they treat her differently than all the other Spanish because they think she is white and not Spanish. The funny thing is I have the receipt showing the $20 was paid and thier surveillance cameras will show I was standing at the pump the whole time and tried to pump but nothing and I can show that the money was never put back in my account . I will be going tomorrow to put a complaint in and request a meeting with the owner to find out what is going on with the employee lying and money not returned.

Been going to this 7/11 for 20+ years now and today was my first awful experience. I got a lotto ticket and a energy drink except I wasn't allowed to purchase a lighter because I didn't have my ID with me. No pictures of my ID, not even my college or vaccine card was suffice to buy. Apparently the ID has to be scannable so I guess the only ID I have right now (my passport) wouldn't work either. Its confusing how I can buy a lotto ticket and energy drink without being ID'd but a lighter is a "$500 fine that can come back to me." - The cash register person.