Bella Bru Cafe

My husband and I always have great meals here. The staff is super friendly and the ambiance is lovely. Even the take out meals taste equally as good. Highly recommend the cucumber avocado salad, Seattle style salmon and the grilled blackened salmon salad. My husband really likes the pasta Alfredo with grilled chicken.

I’m so disappointed with Bella Bru in how they handle food safety concerns and customer satisfaction. We’ve been long time Bella Bru customers and frequent the restaurant almost weekly. I ordered the French dip sandwich and part of the meat was too undercooked, not medium rare, looked raw. I already ate half the sandwich before I noticed the other half was raw and immediately stopped eating. Our server was very busy (the couple next to us eventually left because of no service), so it took a long time to get her attention. By the time she came over, the rest of my family already finished eating. The manager offered to re-make my sandwich, however, since my family was already done, I didn’t want to wait any longer. I also didn’t want to eat more food in case I did get sick. Although my concern was food safety, the manager declined to comp my whole meal and offered 50% off because I ate half the sandwich. I understand if a customer eats half a meal, then complains they don’t like it, only 50% off. However, my concern was that I may have already eaten half a sandwich that was undercooked! Before I wrote this post, I returned to Bella Bru to talk to a different manager. She informed me that it is the owners policy to reimburse only 50% even if a customer accidentally eats half a meal that is rare and there is a risk the customer can get sick. This used to be my favorite restaurant & this is no reflection on the great morning cashiers. They know my favorite drink and always welcomed me. Unfortunately, it’s clear the owner doesn’t value long term loyal customers and because of her strict law like policy on not addressing food safety concerns & complete disregard of customer satisfaction, we will no longer return.

Food has gotten to be low quality, service was good in the lounge. Not very friendly staff at food counter. Social media photos are quite misleading as to varieties of desserts available in case not much variety past few times I've been here. The pizza dough had a rubber like texture. The old fashioned is great. Will have to explore other menu items.