Subway

This is your basic Subway restaurant providing most of the standard expectations. I'm guessing that the location of this store results in lower evening traffic and that resources are perhaps somewhat constrained as a result. At 7:30pm, there were only a few loaves of sandwich bread available, leaving me with the choice of white or rye only. Apart from that, service was friendly, the sandwich was good and all of the toppings appeared to be fresh. Parking is in the rear and accessed through the adjacent alley or nearby side street - there's a limited number of spaces that could make finding a spot somewhat challenging during popular meal times, but at 7:30pm, it was wide open. There is also a rear entrance to the store from the parking lot, which is rather convenient. Overall, a decent option for a quick sandwich - I'd be happy to return.

I placed a mobile order to be picked up at 8:10pm at this location. I showed up at within a minute or two of 8pm to a restaurant with no staff visible anywhere in the restaurant. In fact, I would have thought the location was closed except for two people already dining at a table. I waited at the counter for about five or six minutes, which seemed like a long time for someone to be on a bathroom break or something, so I asked the patrons if they knew where the staff had gone, and they said they were not sure. I shouted "hello!" toward the back of the store (by now it was 8:08pm), and immediately, the Subway worker (a young man) appeared in the doorway that goes to the back room. I said that I had placed a mobile order, and he grabbed a printed receipt on the counter and said "yeah, that's supposed to be ready at 8:10pm." Indeed, the order was ready at 8:10pm, but I would be a much happier customer if I didn't have to stand around doing nothing for almost ten minutes, instead of someone actually being in the restaurant to welcome me and do what they can to help me be on my way. This was a fail for this location's customer service. My pickup experience aside, the worker also seemed to not follow the instructions I had given in the app. I had asked for extra lettuce, and the sandwich had regular to light lettuce. Next time, I will go somewhere else. :-(

The only way to go to Subway is to go in and order it yourself. The reason I’m writing this is because I tried to order online since I’m in a rush, and the sandwich maker decided not to put three items on my sandwich. (Carlsbad store) I tried to give the benefit of the doubt, “maybe I put it in wrong.” But alas, on the tag connected to the front of my sandwich were all the ingredients I selected online, including the three items the sandwich maker did not put on my sandwich.

As we were travelling with a teenager, we discovered Subway hit the spot for him for lunches. Two places were near to our resort and the food was always fresh. One afternoon, the place was packed and we had to wait about 15 minutes to place our order. The young staff was pleasant and kept a smile on even though they were under a great deal of pressure. Kudos to them.