Dunkin'

This place is AWESOME during the week--especially the early morning crew. They are always attentive, quick and extremely polite. The weekend crew does not mimic this. They seem to be slower and often times give me a hard time if my on the go order is not in on time, according to their standards--yet the Monday through Friday crew do not have an issue. I often get told that my on the go order should be in earlier so they can have it ready. I have two issues with this. First, the cell signal in this area is quite poor and it takes a while to go through. Second, I'm just curious if they give people who order at the drive thru a hard time, instead of through the app. It is not as if the employees know what they are ordering ahead of time. I really just do not appreciate getting flack for using the app, but not according to their time table. But the majority of the week, this is a great place to get a drink and a snack. The manager/owner is wonderful and really takes pride in what he is doing. Unfortunately, he cannot be there all of the time, which is when these issues tend to occur.

Ever since they renovated this location, they have gotten my order wrong. It isn’t a difficult order, large, hot signature latte with oat milk. They normally just give me an iced latte with oat milk and I tell them it was supposed to be hot and they fix it. This time when they “corrected” it, they gave me a medium and I am now realizing that they not only gave me a medium, but they didn’t use oat milk. I have intolerance to milk protein and my 4 month old breastfed daughter is lactose intolerant. So now we are both suffering because they couldn’t get my order right. OH and I had already paid, so I paid way more than I should’ve.

I just got a coffee & food from here around noon on June 5. The food is great, pretty standard. I ordered an ice coffee and it came out hot…I’ve always drank ice coffee, even when it snows out, mistakes happen so I corrected it no problem. The girl who was making my coffee proceeded to bad mouth me saying I ordered hot coffee and that I’m lieing.. she was working in the back and she was loud enough to where I heard her in my car. So the entire store and kitchen easily heard her and I was pretty embarrassed even though I didn’t do anything wrong. The window worker (short blonde) was super nice and apologetic but whoever was in the back is a prime example of a toxic personality in the workplace. I’m very polite and understanding of restaurants since I’ve worked in the food industry before, and honestly I’ve never felt this disrespected at a restaurant before.

Don’t waste your time calling! No one cares about answering the phone. They ring and ring and ring. And no matter how many times you call no matter when you call they won’t answer. My whole order was messed up and I cannot contact anyone. On top of this I can not turn around to get it replaced. But it’s not their problem. Honestly I wouldn’t recommend going at all!

I ordered from them through door dash, the entire order was incorrectly delirvered, even though the receipt was correct on the bag. Coffee had no espresso shot or suger in it, the donuts were the wrong ones and there were missing items. I ttied to call 4 times and the 1 times an employee actually picked up she hung up on me when I said I have a problem with my order. So I drove 5 minutes to the store itself where my service was the same as delievery. They told me this stuff happens, even though it was only 2 donuts, 1 coffee toll and a coffee. It cost me $10 in total for delivery to my house and in the end I had to drive there in person, of I wanted that I would have gone there in the first place.

As any dunkin donuts place one has visited, the glazed donuts will forever be wrinkled and not really appetizing. Their sprinkled donuts on the other hand, are great and best of all aren't wrinkled. Thus one in particular is connected to a 'Baskin Robins' ice cream place, which is why this review is 5 stars. Ordering the freshly packed ice cream, you get to see them stuff whatever size cup you ordered to the limit of the cup. Always packed till the lid, so its very much worth it to get some. Theres also the pre-packed ones, but sometimes those get like..... what do you call them? Like, if u have a freezer and kept in an item for too long, the outside of it will get some frost on it. Some of the pre-packed ice cream cups taste like it has a layer of that kind of frost on it. So in my opinion, its best to go for the fresh-packed cups, although the pre-packed frosty add-on isn't that bad if you can get used to the taste. I'd eat whatever I got anyways.

It is upsetting when you order something as simple as two coffee rolls and you end up with a coffee roll and an apple fritter. And if you try to call no one ever answers and it just rings and goes to a busy signal. Worst place to go if you want your order to be correct and competent people to wait on you. If there was a -0 option I would have rated them lower.