Dunkin'

Placed on order on the app for walk in pick up, 20 minutes later I walk in to pick up my coffee and sandwich and only my coffee is ready. The kicker.....there wasn't one staff member present anywhere on the fron counter or drive through, I waited almost 10 minutes before someone emerged from the back walked past me to help drive through someone else then walked out who helped me but when I poited out I was missing ym sandwich she said she would make it and had an attitude and acted as if I was inconveniencing her because she had to make my sandwich. Everytime I come to this location part of my order is always missing and I have to ask about it. I'll just go farther down the road to Starbucks from now on.

Service here is horrible most of the time. The girls are rude and so unprofessional. Decaf coffee usually isn't fresh, so disappointing and a waste of my money. Food is usually okay. The girls working there rather chit chat in the back than wait on customer. I usually wait 10 to 20 minutes before I can get my order. I rather go through drive through but many times order is wrong so I rather go in when I can. Lately I go out of my way to go to the Medina Dunkin Donuts instead when I can.

Went thru the drive thru this very morning, asked for 2 small ICED vanilla coffees 2 cream 2 sugar....10 donut holes 5 chocolate, 5 blueberry. The girl who took the order was rude, did not repeat my order back to me, did not give me a total before I got to the window. Once I got to the window, she jerked my debit card out of my hand, went to hand me 2 small HOT coffee, (wrong) I said I ordered Iced, she got an attitude, made 2 iced coffees very aggressively. Basically shoved them into my hands out the window. Once I arrived to work the donut holes were wrong. not the flavors I asked for at all. This place has gone down hill so badly. I get terrible service all the time. But this was the worst of all. Terrible customer service, poor manners, bad attitude. No wonder everyone goes to starbucks, their employees are friendly, they repeat your order to you to make sure its correct. Brunswick Dunkin needs better staff. If you were wearing a name tag I would be calling you out personally.