Mcdonald's

Missing items from my order EVERY SINGLE TIME for the last like year. Sometimes its an order of fries other times its a bag with literally half of my order. Last time, I order 60$ of food. I was handed one quarter pounder. What?! Of course, they fixed this when I brought it to their attention but WHAT?! It's insane how poorly this place is running lately. Staff has been everywhere from decent to DIRTY. Lack of training and a high turn-over of staff seem unhelpful. When the food does come, it's great! McDonald's tastes awesome. 😋 I'd just REALLY like to receive everything I pay for, at least once.

My experience is that staff is not properly trained. Currently McDonalds has a promotion Buy One Get One For a Dollar, Filet O Fish, Mc Double with Bacon or without, Spicy Mc Chicken, and Mc Chicken. Seems super simple when you order you say buy one get one for a dollar in my mind I would receive two sandwiches, oh no, not here. Twice in one week two separate employees could not grasp that the customer should receive two sandwiches. On the second occasion I had ordered the Filet O Fish, Spicy Mc Chicken, and the Mc Double all Buy One Get One for a buck. I specifically repeated my order and was assured that I was getting all of my order. Got up to the pay window and the receipt showed otherwise Not one of the items I had ordered reflected the BOGO. The kid at the window said well if it isn't right and you don't get all of your order just blame me. Okay assuming if it was put together wrong I would be taken care of. So I pull up to get my food and the bag only had three sandwiches instead of the six I explained what I had ordered and how carefully I had repeated myself, blah, blah, blah you get it right? The gal with purple in her hair (sorry didn't get names) told me that I would have to drive around again through the drive thru and re order because they could not do money transactions. Did I mention that is was 5:30 p.m.? Ya, busy dinner time with a huge line. I said no I would like what I ordered. She refused again and said I had to drive around. Really what would the point be to go through again? I asked for a refund and she did a transaction that way. Why not make it right and adjust my order to reflect what I originally ordered, given me the sandwiches and on my way I would have been? Anyway that's what happened. Please train better, thanks.

It's really frustrating that I have to order at a kiosk and not directly with staff. What if my only method of payment was cash? No one even greeted or acknowledged me upon walking in. After standing at the counter for a few minutes, I finally asked if I HAD to use the stupid kiosk and was told yes. Customer service just doesn't exist anymore I guess.