Dunkin'

I have been going to Dunkin less and less now of days because the quality has been very poor ( low bean count coffee or terrible tasting - missing or wrong items etc. ) and the the price is so high that if I’m going to spend $4-$5 on a coffee I’m going to go to Starbucks and know that I’m going to love my coffee EVERY TIME. But today really takes the cake... I decided to go to this Dunkin and just grab and Egg & Cheese on a bagel. When I pulled the sandwich out of the bag, it was cold.. like really cold. I looked at the sandwich and they literally gave me a cold egg with a cold piece of cheese on an un-toasted bagel. This was my final straw and I will not even try to go to Dunkin anymore. It’s not worth the gamble anymore and who knows what kind of bacteria or food born illness is growing on their food if the employees don’t even care to toast a sandwich, they probably don’t care about proper food handling or sanitation.

I wish I could give a half a star. This Dunkin has no inventory at any given time. Sometimes they have zero bagels sometimes it’s no donuts AT A DONUT PLACE. The people who work there ( always the same 3 people) are all half asleep or could care less about their job and they all make the coffee the exact OPPOSITE of how it is requested. When they do actually have the food you want, it tastes terrible due to lack of quality control. The food is either burnt or soggy, the coffee is always be extreme, way too sweet and way too cold or super hot and burnt and bitter. The inconsistency of this branch is ridiculous. I’ve wasted enough money on their bad coffee and inedible food. Who would have thought putting pre made food in an oven was so difficult? I don’t know who owns this franchise specifically but they need to stop by every once in a while to see how their money is going to WASTE on employees who don’t care or food that they don’t have. Last thing I’m going to say about this branch is I’ve straight up been told they cannot serve me because they “had only one person working” which is outrageous in it of itself.

I ordered a coffee and the snackin bacon. I pulled off, sipped my coffee, then went to eat a piece of bacon, when I noticed it was cold. I looked in the bag, and noticed all them were cold, you could literally see the fat/lard sitting on top of each piece. Because I was omw to work, I didn't have time to go back, so I called to let them know what happened. The associate preceded to tell me that's how it's supposed to be served, it's not supposed to be hot, and that it's like beef jerky... 🙄... and sorry not sorry but thats when I lost it. Not only did you give me a ridiculous excuse as to why it was cold, instead of apologizing, she then when on to a full blown argument with me. Poor customer service is an understatement here, and she claimed she was the General Manager! Shame on you Dunkin Donuts, and whoever is the owner of thus franchise! I would never want or have such an employee as the face/voice of company!