Dunkin'

I placed an online order and when I went to pick it up even though the order was accepted and I had an order number they didn't have the items in stock what's the point of using their app if the stores don't sync their inventory with the online app. This is a critique of the chain's online app, not the individual store that has no control over the app. The management of the store has been very helpful.

I have to preface this by admitting that I am very new to Korean Bbq. That said, as a dining experience this has to rate a five. There was a little language problem but we were greeted warmly and everyone treated us very well. Our waitresses helped us order, told us how much to order, and were friendly and happy. We tried the scallion/seafood pancake, the rib-eye, and the spicy spare-ribs. All were delicious. With these came about a dozen little plates of side dishes and salads. Lots of new and unexplored menu items insures my return.

The worst customer service ever encountered!! On a busy Thursday morning I rushed in to pick up dozen bagels, cream cheese and a box of joe, it took the new lad behind the counter almost 7 minutes to get the order right. I was given a big bag and when I enquired if I had the cups, creamer and the box of joe in the bag? The manager responded curtly everything's in the bag!! I was in hurry and did not check!!! Especially when the manager responded everything is in the bag... guess what when I walk into my early morning event and while setting up the bagels I realize they did not put the box of joe in the bag! So I drive back and when I ask the manager why would he say everything was in the bag he goes I meant the cups, lids etc NOT the box of joe! And he had a rude attitude, when I said this isn't the service I expect after spending $40 he goes we don't care.. am not setting foot in this DD ever again!!