Wingstop

I normally like Wingstop, but I am done with this location. The food tastes fine, but the service leaves a LOT to be desired. I have ordered from them multiple times and always have to wait, even if I show up after the time the app says it will be ready. If something is wrong, you bet it won't get fixed. Most recently, after placing an order through their app for only an individual meal, it said the wait time was over an hour. Considering that this was on a run-of-the-mill Monday, it was surprising. I called to cancel the order since I didn't want to wait that long. I was told that the order was cancelled and I would be refunded within the next couple of days. Well, here we are two and a half weeks later and I still haven't been refunded. I also cannot get them to answer the phone no matter what day or time of day I call. I'm pretty sure I'm never going to see my refund. But I'm also pretty sure I'll never eat there again.

Ordered from here lastnight night and had grubhub deliver it. Our delivery driver was nice enough to say they were a bit busy and they were behind. When our order arrived some of our order was missing. So considering our order was 60$ we tried calling the store so we can try to fix our order but we were automatically was put on hold then after a few minutes hung up on multiple times. The store manager called today to supposedly fix our problem but she stated they had 6 people quit on them and that they were short staffed. She checked the cameras and they were a bit busy. Well that’s not the customers problem that’s inside the store problem maybe she should reconsider her tactics as a store manager to make her store better. If she knew they were going to be short staffed then she should have been there to help or figured out on a Friday how to get coverage. They’ve always messed up our order given them multiple chances. It doesn’t matter if they are short staffed or not you’ll still have issues. Good Luck!

Human error is totally understandable and the fact that my order was messed up tonight (not the first time though) is not the end of the world. However, when a manager has no soft skills and is rude to a customer that is grounds for a poor review. Unfortunately, the way this manager handled things was disappointing and really makes me wonder if the location is worth it even though it’s closest. 2 stars bc it’s wings (yum) but the service by leadership is terrible!

WORST SERVICE IVE EVER EXPERIENCED. Every time I order from the location something happens AND THEY NEVER ANSWER THE PHONE!! this particular time I ordered wingstop delivery and my food all of a sudden on the tracker said it was delivered and completed after over an hour of me waiting but I look outside my door and no food, so then I call them and a man picks up the phone and I tell him about my situation. And he tell me “DoorDash hasn’t been doing their job today so it would be best for you to come pick it up” so I go pick up the food after waiting hours for it and when I get there I ask about my delivery refund and the tip refund since it wasn’t delivered and they all say they don’t know sooo now I’m stuck with food that’s been sitting for over an hour and no refund

Stood outside the door from 10:52 till 11:05 waiting on them to come unlock the door. Finally I caught the eye of one the employees and shrugged my shoulders in away that said, when you going to open? He looked back at someone and then turned back to me and just stared at me. Finally I tried the door and sure enough, it was open. I guess they thought it was funny watching me wait out there. I didn't.