Rally's

Very poor customer service. I asked that my meals be prepared fresh and they served me burnt/re dropped fries. The burgers were still cold in the middle. Called to the store when I got home and let MANAGEMENT know what happened she hung up in my face. I’ve reached out to Rallys corporate twice and have yet to be contacted. I still haven’t received my refund as promised and it’s been 2 weeks now. The so called district manager offered me a coupon book to shut me up …that I still haven’t received! Just an over POOR experience. More like ZERO STARS. I tried to report them to the BBB..but the South Illinois street location is so pathetic they’re not even under the BBB. Throw the whole staff AWAY.

At this point I'm worried that they wont even get my order out. Ordered for a delivery through postmates, at 10:05 PM. Currently still waiting on them to just hand out my food, went through 2 delivery drivers because one didnt want to wait. It is now 11:43 and they close at 12 and our delivery driver ist still waiting there. $70. And that's rounding down and almost a two hour wait? Unacceptable.

I have always loved Rally's. However I have had my last experience with Rally's. I was excited to try the candy bacon mother cruncher chicken sandwich, after my second or third bite, wondering why it was chewy? I examined the sandwich and I had been eating raw chicken. It seems they are more worried about quantity over quality.

So, I checked out this page to find out the hours they were open. Never been there before. I drive down to the store and was told by some completely overly rude person that they were only doing "door dash" at this time. The area outside of drive-thru window was FILTHY. Looked inside through drive-thru window and so was the inside. You lost a new customer.

All in all it was a pleasant experience. The drive thru was pretty fast. The ordering process was just like almost every other fast food restaurant. The person on the intercom was friendly and helpful. I order a chicken sandwich and fries. My husband got a double cheeseburger and fries. The food was hot and it wasn't burnt. The fries were cooked perfectly. Sometimes you get those stale fries that taste like they were just dipped in hot oil again to heat them. Not here. Ive been here at least 4 times and have yet to get cold food.

I absolutely love Rally's/Checker's. Hands down the best fries in the game. Food is always good, but sadly most of the Rally's in our area are in pretty bad shape and/or are in highly aged buildings. I give a (fast food) 5 for the food because I always get exactly what i expect, and it's usually hotter than the devil's under-carriage. However, I have to remove a point because of the state of the location. The drivethru in belleville, IL off the beltline and 159 is somehow, strangely, always flooded.