Arby's

The food was hot and fresh. I didn't have to wait long at all to get my order after I placed it. It seemed like the crew is still in drive thru only mode as the dining room could have received a little attention with dirty tables and stuff on the floor. Also the drink station could have used a wipe down and there were very few lids. The new burger was good but it was very well done instead of the medium that the menu board made a point of mentioning.

The food was delicious, fresh, and relatively timely. We got the wrong order at first, and while the employee on the window was pleasant, the manager 'running' the food was less so. We explained we didn't get the correct order and were met with argumentative comments from her, while she fixed the issue.

The food was good but the employees had some internal conflicts going on which affected the orders being made in a timely manner. They weren't working together. Soda was almost out, no condiments available. There was a fight between an employee and a customer. They were really busy and it was just a bad situation. I hope they have better days. I worked in the restaurant business and it isn't easy.

The lobby is closed for remodel. We waited in the drive through line 40 minutes last night. 25 minutes before getting to the speaker, half of the menu lights aren't working so it's hard to read, and another 15 minutes to end up second in line at the window before giving up and driving off. We just wanted 4 original roast beefs. We could see all of drive through times red lined on their monitor inside. I feel bad for the overworked staff. Please pay a competitive wage to entice more workers and give those who are there a raise for working hard while understaffed.

I haven’t been to this Arby’s since the remodel so I thought I would give it a try. Two of the workers were outside pacing on their phone having obnoxious conversations for every one to hear. When I got to the drive thru, I was not greeted or asked to wait. After about five minutes, I finally said hello? Which I was rudely told that I needed to wait that it would be a few minutes. I said it had already been a few minutes and the girl lashed back and said what did you say with an extreme attitude. I said it had already been a few minutes and she started mouthing off that she had a lot to do. Very unprofessional and argumentative for no reason. I asked what her name was and she wouldn’t give it to me so I just drove off. Even if the employee is busy, they should acknowledge a customer in the drive thru and at least be apologetic for the wait. This girl needs a new job because she is extremely unhappy working there. This would have been Friday June 3rd in the afternoon.

There were 5 employees there but only 2 were working. One in the kitchen and one at the drive-thru window. The other 3 were standing around talking. I was the only one at the counter wanting to put my order in. 20 minutes later someone finally asked me if they could help me I said yes that would be nice.

Drive thru was quick and efficient which was a plus. Cashier at the window was friendly. Bought 2 of the new Wagu burgers and sides. Have to say, these were the toughest burgers we Ever ate. Wagu is supposed to be tender and juicy, can be eaten raw, but whomever cooked these, did it super well done. Dry as a bone. Very disappointed for such an expensive sandwich that we were anticipating.