Starbucks

I was running late for work but still needed my morning hot tea. So I had to stop at Safeway. While there I decided to go ahead and get tea at Starbucks. I noticed they do not have anything close to the tea I drink so I just ordered a large hot water. The short loud, obviously in charge gave me a sigh look then grabbed my double cup. Instead of putting hot water in the cup she put a pitcher under the hot water and turned it on, put her back to it turned towards the training person and continued to rant about giving out water and how they cannot just give there cups away. She ranted about if they order more than one or multiple cups of water to only give them the smallest cups because they just can’t give all of their large cups away. By this time her pitcher was half full and the trainee addressed me that she would be right with me. Then the rude loud mouthed lead person said” I already have her. Then finally gave me my hot water. I proceeded to ask how much was it because she continued to give me a ride look while saying “there’s your water”. I then for the second time I asked for the total to pay. Then she proceeded very rudely to shake her head basically saying that it was free. I responded back with “ I didn’t know it was free. I had my wallet out to pay the entire time. I believe that she made her trainee feel very uncomfortable. This is not how you train, more less treat first time guest because I was going to get a lemon cake slice. Unfortunately, instead of asking me if I wanted anything else she began ranting about my hot water order. There is know way I was going to spend my money when someone is being extremely loud and rude. Lost sale!!!!! I’m a guest service expert, so if you need I could certainly train your trainers how to greet and serve professionally! I won’t be back. Uncalled for situation! I’m very disappointed in Starbucks today 😕

Love my Starbucks, nothin to say except, ooh la la lol all of them are awesome, I've hit em all! Nothing bad to say about them and corporate even knows how I feel about them especially the ones that go that extra mile for customers. As I said many times before, I will highly recommend them their ggggrrrreeeaaaattttt!