Panda Express

Service was horrible said my order would be just a few minutes, not so 12 minutes later still not done but the first half was just sitting there getting cold ended up getting something else, rice was crunchy and not good. I would have never ordered had the girl been truthful. Never lie to a customer is my motto.😠

Tried to eat here for the first time since February. My husband and I were so excited, as we approached the door! But it was so full of signs about mask wearing and social distancing and limits to how many people are allowed in the store (5 ppl at a time), along with the tint of the windows that we could not look inside of the store to see how many people were inside. We opened the door and we were immediately shouted at that "their were too many people in the store!" No "welcome we r sorry we are at capacity we will be right with you, if you stand outside" it was nothing even close to that. We were pointed at and told to "go outside" not even a "hello". I do realize that to stay open that you must adhere to these temporary mandates but to be shouted at upon just opening the door was rude and unnecessary and quite frankly embarrassing. I recommend some retraining on customer appreciation and maybe encourage a friendly tone when asking, not shouting, at your customers that they need to wait outside. Also maybe move your signage so that people can see if their are more than 5 ppl in your store.

This Beaumont location of Panda Express has never been a great place to go and eat but in the past has been pretty decent. I'm sure, with the covid economy we have, Panda, like so many other places, is cutting their costs where they can. This is evident in the quality of the chicken they are using now. The Kung Pao chicken, for the first time in my experience with Panda, had some large chunks of gristle in it. The takeout containers are quite a bit smaller than they used to be several years ago. What struck me the most about this visit was the "school cafeteria line" treatment from the employees. Far from being crowded, halfway through our order one other customer walked in, so there was no pressure to move the order along as quickly as they tried to. Add to that the fact that wearing masks makes it harder for people to hear and understand each other. Definitely not worth the ever-increasing cost we are seeing in most fast food restaurants, especially this one. I give them three stars only because the food was edible and it looks like this experience is going to be more of the norm, especially here in governor Newsom's utopian paradise known as California.