Starbucks

I'm not sure why there are so many negative reviews. This is your typical Starbucks. It doesn't stand out from any other one, good or bad. Do they make mistakes? Sure. They are human, after all. Any mistake they've made on my order (which is rare), they have happily fixed it without any issues. The only negative things about this location is that the drive thru gets really backed up (not their fault) and the parking lot is horrible and has lots of pot holes (again, not on them).

My family and I go to Starbucks everyday. We usually go to the one on Sycamore View or the one on Germantown parkway near Macon Road. This was absolutely ridiculous and disgusting. Didn't realize how gross it was till after we ordered. It was busy but not busy enough to take 40 minutes to get 4 drinks and 4 items of food. We got one drink at a time. After 15 minutes from ordering we got our first Frap, 10 minutes we got our other frap, 7 minutes we got our first hot drink and another 10 minutes we got our last hot drink. We were still waiting on our food. 1 cake pop, 2 banana nut bread and 1 blueberry muffin. We had to tell them we were still waiting for our food. They couldn't remember what the food was. We got the cake pop fast but waited on the other 3 to be warmed up. We watched other people get their food and drinks that ordered several minutes after we did. We told them 4 different times that we were waiting on the food. We finally got the bread and had to wait on the blueberry muffin. We finally got it but the fraps were melted and our coffee wasn't the best I didn't want to ask them to remake because we just didn't have another 40 minutes to spare. As we were waiting you can see how nasty the place was. I have never ever seen a Starbucks this dirty. Workers were not caring and just socializing like they had no customers. The Manager Shawn had no cares whatsoever. Taking lots of orders and not making sure the people that already ordered got their orders. It was a big cluster. I do not recommend this Starbucks.

I live right around the corner from this starbucks and they are never consistent. I work at a different starbucks 20 minutes away because I hate this one so much. Recently asked for a strawberry acai with no strawberry pieces and received one with strawberry pieces, when I went in to fix it, the person who fixed it was training someone and told them they don’t actually have to fix it. He poured the same drink into a different cup, added ice and gave it to me. I ended up having to tell him I was allergic to the pieces for him to do the right thing and fix it. As I was walking out I heard him tell his trainee that I was in the wrong for not saying I was allergic when at the window I asked for no strawberries.

I came in today and purchased 2 gift cards for 15.00 ea totaling 30.00 with a hundred dollar bill and recieved 50.00 dollars in change luckily i counted my money before leaving and had to have the girl at the register giv me what they owed me. I dont believe in accidents at the cash register. So watch and count your return change,30.00 is to large of tip for purchasing 2 gift cards.

The great thing about chain restaurants is that the food/menu is consistent. The restaurant was clean and all of the employees were busy with tasks. The only thing I could say that needs immediate improvement was the cashier. Yes, she was new. I was patient while she found the right buttons to push. BUT I think it is absolutely necessary to be able to hear the person and first to be greeted. Even if the employee standing close by in case she needed help smiled and said good morning or welcome. The customer ahead of me turned around and good morning because she had an order that was taking a bit longer to place.