Subway

I pulled up to the drive thru, no other vehicles in line. No customers inside. Waited nearly 3 minutes to be waited on. To the greeting of HOLD ON A MINUTE in a loud, gruff greeting. Meanwhile, while we were waiting to be greeted, a guy walks by us, into the restaurant and was waited on first. So we took our business to a more appreciative restaurant. Out of all the subways I visit, Barnesville has the worst customer service. Unfortunately it's the one closest to my house.

I don't usually do reviews, but I have had such a negative and consistently negative experiences with this particular store that a warning to others is warranted. The store mixed up my order with another customer, which happens. However, when I pointed it out, they said that I had to talk to the manager, who was not present. I tried calling several times that week, and got nothing but the answering machine. I went back the following week in person, and the employees said that they'd leave a message for the manager to call me. After another week went by with no call, I went back to the store, and said this was poor customer service. They said I'd get a call, and yet another week went by, and two more in person visits to the store, before I knew that they really didn't care. When I read other reviews, I noticed the same pattern, and I left a message for the owner too, who apparently doesn't prioritize customer experiences either.

When I go on Wednesdays, Joyce works and is the best at making subs and soft cookies. I went in today, and unfortunately it was drive thru only so I couldn't see who was working. Joyce was not there today, and I wish I would've looked at the cookies before I left. I got home and the cookies are completely burnt and hard as a rock. They should not have been sold to me or anyone being overdone like that!!! I called the restaurant, but no one answered so I left a message detailing the issue and asking them to call me back and make it right. So far no call back yet, but I expect my money back or something in place of my money spent on overdone, burnt to a crisp cookies! If Joyce works, I give 5 stars but unfortunately some other employees don't care like she does.