Dunkin'

I just want to share with all of you the very disrespectful and rude experience I went through today. I was at the drive thru and for some reason I said out loud “ Can I have a Venti Iced Coffee” and the girl at the other side said “We don’t have Venti here this ain’t Starbucks” in a rude tone. And I said “Did I say Venti, I’m sorry my bad. Can I have a large Iced coffee” I could hear several voices speaking through the drive thru speaker and the same voice said “No you can go to Starbucks, we’re better than them.” I sat there for 5 seconds trying to process what I just heard and sped off. Trying to keep my composure and not tell off the drive thru person as I could see they were starring out of the window laughing. If i didn’t have my 8 month old baby with me, I would have told them off. How about instead of playing with sarcasm, you treat your customers with respect, instead of giving snarky responses. Will not be returning, and I will be telling all my friends and family not to come here. And if you’re reading this, I would avoid this location at all costs. Maybe I will stick with my Starbucks

I will not be drinking this, it looks like sewer water. I have never my life seen coffee so watery in my life. Then when I asked them why is your coffee so watery, he asked me what is watery. Like you know what that means. Don't act brand new today. You look about 35. Horrible customer service, everybody had an attitude and the one server even went as far as to lie saying that there wasn't a manager there. Food was cold and hard. I didn't eat it either.

Avoid this location at all costs. No customer services skills whatsoever. I ordered a drink on the app for pickup. When I arrived, I was told they didn't have the ingredients. Obviously issues arise and not a huge deal it's only a coffee drink after all. It is what happened next that leads me to leave the 1 star review. I simply asked for a refund (as they didn't have what I ordered) and they said that it isn't possible. I'm sorry what?! You took my money and now can't refund it after you don't have what I paid for. That makes no sense. The manager (who store staff called) also refused to initiate a refund and requested me come back to the store the next day if I wanted to speak with him. Why would I take time out of my schedule to drive back to the store? I asked for his name and information to speak directly to him and he refused to provide it.