Dunkin'

I had the most horrible service today at this Dunkin’. I placed a to go order and when I got there was told their espresso machine was down and asked what else I would like so I got an iced coffee instead and was offered no refund for the difference as a macchiato is more expensive. I was running a few minutes behind for work so when I got in the vehicle I then realized I had a bunch of sugar in my coffee and it was pumpkin. (I had ordered a large iced caramel extra caramel extra cream) so I had my mom go back for the difference after she dropped me off as the to go order was placed under her card. When she got there she was treated very poorly by an employee named ALEX as he told her her money was state money and he was very disgusting to her with his words. I will be calling corporate as this is not necessary. All we wanted was the difference of the macchiato and the iced coffee. For an employee to treat a customer the way he treated my mother is UNACCEPTABLE. The shift leader on, Jessica I believe stood back and allowed her employee to speak to her that way. So unprofessional. This Dunkin’ has lost my business!