Mcdonald's

I placed an order on their kiosk inside the restaurant for a fish sandwich, fries and a Coke..I didn't know it would take so long to process. The kiosk set the order to the plastic card I picked up, #14.. I waited for 20-25 minutes and my number never came up and I wasn't charged anything, so I just left, very disappointed and still hungry..

At 5:31 a.m this morning I visited the Prince Ave location in Athens ga and received inconsiderate poor customer service. I ordered a small coffee, sweet tea & 2 Big Breakfasts & my hash browns was left off my order. I didn’t realize it until I got home. I called back immediately. I explained that now my food is getting cold while I’m returning to get my hash browns. I ask could I get a sweet tea to compensate my time & poor service & was rudely told NO. The gentleman @ the 1st window was on point! The gentleman @ the second window was on the phone texting the entire time of my service from pulling up, during & pulling off. Now I’m sitting here eating cold breakfast. I should have taken the entire order back & had it remade. I have been in customer service for over 30 years & have never seen such poor service to the consumer who pays a business to give less than unsatisfactory service. This is why this particular location has a 3.3 star rating. Because everything is more important besides the customer. Customers are your bread & butter. Next time I’ll be driving to a different location. Order# 1464 & 1364 McDonald’s should a shamed.

Just went through the drive through. Ordered a double cheeseburger ketchup only, six piece chicken nuggets, and small fry. I drove away with a ten piece chicken nugget, small fry, and an apple pie. I asked for a sweet and sour sauce included in the order. The attendant said it was in the bag. A barbecue sauce was in the bag. Terrible service. I'm going to need my money back, especially for the waste of time.