Zaxby's

This is the first time in a while since I've been to Zaxby's and there wasn't a long line at the drive thru, only two cars were in front of me. The person that took my order was polite and at the end of me placing my order which he read it back just like I ordered it, then he said drive around and have a nice day. I have been through plenty restaurants drive thru and never heard that before. The guys at the window was real nice and polite. The food was hot and fresh and no mistakes in my orders. Service was just excellent all around and I will be back even if the line is long when I go back. Friendly service and delicious food at the same time is rare at some restaurants drive thru!! Keep up the good work Zaxby's 😊

I've regretted Zaxby's for the last time. Back in the 90s I used to get in arguments in Athens because I liked Zaxby's and other people preferred Guthry's. Zach stole Guthry's business model almost exactly and did it better. So I wasn't sad when Zaxby's came out on top. A decade later I ended up managing a Zaxby's because my wife's father owned it. I enjoyed the food. It's basic, nothing special, but good comfort food and even though I worked there for years I didn't get tired of it too much. But then my father in law sold his franchise location and I moved on. Since then I have had regrets almost every time I get food there. First, I can taste the freezer burn on the chicken. When I worked there the chicken was fresh. I'm guessing that has changed. Second, the fries have 2 flavors: bland and destroyed with msg seasoning. The taste isn't bad, per se(who doesn't love tgat yummy umami) but the seasoning is never even on the fries. One bite is tasteless, the next is like the dust from a cheeto bag. Then the toast: I think they might just dip the bread all the way in the fake butter at this point. Even their ranch dressing has gone downhill. It's somehow watery and thin. They don't have original sauce anymore, but I can forgive that, it wasn't all that popular but it was my favorite. But why do their hot sauces have to be mostly sugar? It's like my wings are dipped in orange colored syrup at this point. And I don't think the Zax Sauce is as good as it used to be. I think I'm done. I'll just remember Zaxby's the way it used to be. I can't stand to watch it slowly die, so I won't be going back. 1 star for the good times gone past.

Wife ordered on the app. Got to drive thru and said name. Told to pull forward. Lady at window says wrong name. Give her correct name. The walks around looking for order and I guess didn't see it. Told to pull to stop sign near front of building. Waited another 15 minutes. Wife goes inside. They say working on the order. Still no food or drinks. Wait another 15 minutes ask about order. What did you order. "Oh we forgot about that". Makes new order. Another 15 minutes and we finally have 2 kids meals with drinks. We pulled up at 7:05pm. Order was due to be ready by 7:12pm. Got to the window at 7:20pm. Left at 8pm. Update 5/2022 Still not good. Faster service but usually forgets items or price on the outside menu does not match the price on the receipt.

Best ZAXBY'S in NORTH GEORGIA... gotta love that Sweet SOUTHERN HOSPITALITY ... and their GALLONS and GALLONS of swaaaaeeeetttt iced tea... YESSSSS!!!! 💙 Oh and let's not forget them moist and ultimately Tender Loin Strips... all to just die for and not be too picky and fuss... life is wwwway to short... Y'all are absolutely FANTABULOUS!!! 💙