Ihop

Our food was great! Hot & freshly made. I gave 5 stars bc imo that's what is to be scored. Yes it took awhile to get drinks. Yes it took awhile to place our order. But staff was doing their best! Everywhere is short staffed & short handed. When going in to eat you cannot expect perfection. I wish the public customers would just TRY being more patient & stop expecting everything to be like it used to be pre pandemic. Times have changed! Roll with it. Thank you IHOP for a great meal.

Everything was horrible today. We waited for an hour to be seated. We waited a long time for a server and ten after st least another half an hour the server came out to say they were out of what we ordered. They took another order, and I asked for eggs over easy. They eggs were cooked completely through and through. The wheat toast was cold and hard, over cooked. They were using plastic"silver"ware, and I asked an employee for metal Ware and he said sure. I never saw one on our table so I got my own from the car. The syrup came in plastic containers on the plate with no varieties. The christmas music was blaring. This was HORRIBLE!!!

I'm giving 2 stars because my family and I enjoyed the food, for the most part. There were many other aspects of our visit that were less than acceptable. We had a wait, which was expected in today's climate. We were fine with that. Upon being seated we noticed that the booth and floor were quite sticky, giving the restaurant a very unclean vibe. Right next to our booth in the walkway was a big spot on the floor that made us feel like it (the restaurant) hadn't been cleaned in a while. Our service took a while and the restaurant didn't appear to be that busy. My drink sat empty for quite a while at the end of our table before I was offered a refill. Some of you will think I'm being harsh on the wait staff, but I'll add that I saw 3 servers standing together talking at one of the server's stations for a while. What we paid for breakfast for a family of 5, I could have bought enough breakfast food to last us a week. Definitely not worth it, and we'll not be returning for some time.

I ordered online, for pickup. Went to pickup my order inside the restaurant. The attendant who came to greet me, told me that she doesn't handle 3rd party food, and I would have to get it myself, off the shelf. Which, I guess is fine for a customer? Except she waited 10 minutes to tell me all this, while my food was waiting on said shelf....1 stars for the food, -4 stars for the wait and telling me she won't handle to-go orders. Sorry IHOP, not even good quality food is worth that.

I’m notice that there is not a lot of customers inside when walking inside. I took about 15 minutes to get seated and another 15 minutes before the waiter took our order. There only 9 customers inside the dining area so I would expect to be seated and service a lot sooner. It took about 45 minutes for our food (group of 3). The waiter has forgot the coffee I ordered and just brought me a water. I ordered the endless pancake meal but I doubt I will see them since it takes soon long to be serviced and the food to come out. I literally played tic tac toe all over a kids menu. Food was good but for the service to be this slow when you only have 9 customers is unacceptable. I like going to IHOP but this will deter me from coming to this location when there are great local restaurants available. Date of Visit: 2/4/21 2:00PM I revisited this IHOP on 11/14/21 approximately 12:20 PM. I took us about about 30 minutes for us to be seated. There was another group of four that was waiting for over hour and a half but was not seated before my group. We had a kid and was not given a kids menu. We were not given utensils until 5 minutes after we received our food. Our food took about 30 minutes to arrive. I approached a employee to ask if we can get utensils. After five minutes in the back. She said they do not have utensils available. When given utensils, they arrived in a glass still wet. Our order had discrepancies upon arrival. Some of the food was burnt to include the pancakes. The waiter did not write down the order which makes it difficult to say if it was a waiter or kitchen issue. I suggest ever waiter to write orders down instead of trying to memorize it. I loved visiting IHOP for the value I am getting with the price. The issues with the food, wait times, and employees are not worth it though. There are plenty of places to eat around Athens that might be a little more expensive but worth the cost. I will wait for another 6 months before trying to come back to this IHOP in hopes of better service .

We usually have a great experience when we come here, as we go almost every Sunday. Of course there's always a wait, but that's true for any restaurant on Sunday morning LOL. The last time we went, wasn't so great, however. I'm thinking they maybe had a different cook from the previous time, as the food just was not as good as it normally is. And the staff was a bit disorganized. They were nice enough, but after asking twice, I finally had to go and get my own utensils to keep my already served food from getting Stone Cold!