Subway

Ordered ahead for my house then after arriving in the parking lot, I was called and told one of the sandwiches was unavailable. They told me I could swap it out or refund and reorder. I chose to swap it out, then was told that wasn't an option. So I reordered. After another half hour of waiting, I went inside to get the food. It wasn't ready yet. Then they gave it to someone else. I called back to see what my housemates wanted to do and they said to just cancel it. I went inside and asked if I could just cancel the order - they asked if I was sure, I said yes. Throughout this I wasn't rude, I waited patiently and asked politely. Yet one of the employees decided to call me names on the way out - I guess because I wasn't keen on waiting another half hour for some food. Never complained about the service of a restaurant until now. But even the owner gave some canned, meaningless response. What a thorough disappointment.

I wouldn’t even give them one star. Worst place to eat in Arlington, TN! Every single time I have gone in there, the service has been terrible and they are always out of something. Last week, I went in during lunch and ordered a sub that was listed as $3(very cheap, so I assumed it was a special) on the menu and when I got to the register, the (very rude) cashier told me my total was $4.27. I asked why was my total so much on a $3 sandwich and her response was, “because you have to pay taxes.” I told her that tax on $3 wouldn’t be $1.27. At this point she got an attitude and rolled her eyes at me. After that, the manager walked over and I explained it to her, but she didn’t understand either, then said that they forgot to put the .89 sticker on that sandwich and I would have to pay the full amount...which was only .89 cents more, but I should have had to pay what was listed on the menu in their restaurant. 2 people were behind me, so I paid the full amount, got my food and sat down. A minute later, I hear the cashier making fun of me to a customer that was behind me in line while the manager was standing right beside her laughing. This subway needs new management, new employees and A LOT of training on food handling and especially customer service. With so many bad reviews and all of the issues I hear from coworkers and friends about this location, something needs to be done to fix the problems before they get any worse.

It was my mom’s birthday and I was trying to think of way we can make it special with all that’s going on in the world with COVID-19. The manager Crystal is just an angel sent from God because she went above and beyond to make sure I got my subway platter and exactly the way I wanted it (on her day off) lol. I was informed by her employees that usually customers would have to put in for party platters at least 24 hours ahead of time. The employees gave me her cell and she made it happen! Every time I’ve gone into this Subway the workers have all just been so amazingly kind! That says a lot about Crystal and her team! God bless you Subway, Crystal, and nem lol 😩😂❤️❤️❤️