Arby's

Stopped here for a couple roast beef's on Sunday, I took note of the time (12:03 PM) as I was stuck waiting at the window after paying for a solid 10+ minutes, it was 12:14 on the dot when we pulled away. The cashier (young girl, brown hair) "accidentally closed the drawer" after we handed her a $10 and a quarter for a $6.25 order. After 5-6 minutes, we knocked on the window and asked if we could get our change back, very nicely..at which point the cashier told us about closing the drawer and said she was looking for the manager. We laughed, totally fine. The manager was sitting out in her car, few minutes later the cashier went out to get her..manager comes in (and left her car door wide open in the rain) to open the drawer for the cashier. The cashier then very rudely slapped $4 into my drivers hand and said "HERE" (we were both very nice and patient, we weren't at all rude or shovey when asking for our change, just wondering what was going on). She grabbed the bag, which had been sitting within view the entire time and may as well have just thrown it at us, didn't say a word. No apology for our sitting there for nearly 15 minutes total, no have a nice day, no thank you, not even a simple "here you go". Extremely rude..over her own mistake and frustration. She clearly did not want to be working, and the manager wasn't even in the store...her car door was still sitting wide open in the rain as we drove away...with a line of 4 cars behind us. I even took a picture of the open door and line because I had never seen such a thing happen at a fast food restaurant. I don't want to embarass the manager or plaster her car on the internet, but I do have it if anyone would like to see it. To top it all off the sandwiches were both ice cold and quite nasty. Was a regular, will never stop at this location ever again and will be taking a long break from Arby's in general.

Service in drive-thru is slow but expected these days. Had the new Wagu burger. Not really a fan and will stick to ordering the regular meat options in the future. The staff present when I went this time was pleasant and apologetic about wait times. There is 1 toothless old hag working there that i can't stand. She's rude, argues with you about your order when it's wrong and will almost always forget to give your credit card back and then argue that she did when it's still inserted in the P.O.S. machine.