Fazoli's

The three stars is for the wings, because Fazolis has amazing wings! Their service, however, is horrible and the employees need retraining. My family and I went through drive thru for a quick dinner. Kiddo wanted spaghetti. We ordered and were told there would be a six minute wait for the wings. No big deal at all. We paid and parked. Over 20 minutes went by and we still didn't have our food. There was only one car behind us in drive thru when we got parked. We ended up calling the store who admitted they forgot about us. They had gotten other wing orders and gave our order out on accident. We were told a new order, plus a few extra, were coming out shortly. We waited another 10 minutes for someone to come to the car with our food. The irony of it all was our order wasn't even correct. The service was overall terrible. Save the headache and go to the other Fazolis location. Way better service. We should have but opted to the location closer to home. It was not time saving.

I will never again visit this Fazolis specifically. I write this review out of concern & hope that something will come of a horrible situation but I doubt it will. In 2019 my teenage daughter began working at this store. Shortly after she began working here, a male shift manager began flirting & being inappropriate towards her. This went on for almost 2 months worrying that she would lose her job, before she finally spoke to me about it. We went directly to the store manager with copies of messages he'd sent to my daughter. The store manager immediately took action to contact the district manager & forward those messages, who did then contact my daughter & myself. The district manager after reading the messages informed us that the shift manager, at least 20 years older than my daughter would be fired & would not be moved to another location to do the same to another young lady. We agreed not to seek legal action against the store in return. The district manager even called us again after this shift manager was fired & expressed disgust for what had happened, offered apologies on behalf of the company & again told me that this specific shift manager would never be allowed to set foot in another Fazolis as an employee again. So you can imagine my shock when I was in the drive thru for Fazolis & noticed this same man in uniform & because I couldn't believe my eyes, I asked. Sure enough, this manager is back, not just working for Fazolis but at the exact same location, with young girls. So I ask you Paulo, what happened to the disgust that you expressed to the utter abuse of power your shift manager used when he made sexual suggestions & invited his young female employee to run away with him?

Oh Fazoli’s, you never disappoint and this Appleton location lived up to the reputation! Ordered a delicious dish of spaghetti with meatballs, along with some amazing breadsticks. Really hit the spot after a long, trying and sleep-deprived few days, came in for a late night meal and left extremely satisfied. Can’t recommend enough if you’re in the area and in the mood for some fast Italian!