Fazoli's

We came here for a quick meal and got Frannie as a host. She was so polite and very helpful. This corporate store is missing out on an amazing opportunity to have her as a manager. She seems to actually care about the customers and business. Can't pass up people like now days! BTW food was amazing to, Thank you.

Absolutely disgusted with Fazoli’s!!!!! Two weeks ago I was double charged about $35 when my family stopped in for dinner. I’ve called, stopped in, filled out a contact me form on their website, and I’m straight up being ignored! I keep being told a higher up manager will be calling me to resolve this issue but they clearly are not. Our food was not enjoyable by any means, my husbands side of celery actually had a long dark hair wrapped up in it! 🤮 Also when leaving there wasn’t a single clean table for people to sit at. Honestly surprised you’re still in business, and beyond disappointed the only thing I can do at this point is tell everyone how horribly you’ve treated your guest. Will not ever be back if this continues to go uncorrected. Editing to say I have contacted the manager and was promised a check refund in the mail along with some coupons…. Still waiting for these to arrive almost 2 weeks after emailing and just about a month after the initial incident. Totally unacceptable and disappointing to have such poor customer service.