Cook Out

2 stars for being the best quick, cheap, yummy burger joint in town to satisfy those late night cravings. But lord have mercy the service is always horrible. It’s hilarious that sometimes you can hear the drive-thru staff talking smack about you or other customers clear as day through the intercom. Even though they try to act like they’re not there and they don’t know you’re there, so they don’t have to serve you until they feel like it. Big yikesss. I’ve worked in restaurants so I always try to be understanding, but that ain’t it. Hoping there will be some improvements at some point.

First time going to a Cook Out (not from the area). Saw the bad reviews and decided to give it a try anyway. The drive thru staff is extremely hard to understand. Very muted and garbled when their voices come through the speaker. That is a common complaint and no one was lying about that. No one was rude, no one was talking about you on the speaker (or if they were you couldn't understand anyway). Got the cheerwine float (yummy) and my husband got one of the trays (no complaints). However, their honey mustard wrap is a joke. Around $4 and all you get is a medium tortilla with one small fried chicken tender, thin sauce and a piece of lettuce. What. Had to go to Wendy's around the corner so I could actually have something filling for dinner.

I truly like the food deals at Cook Out and everything seems hot and fresh. However the drive-thru system is completely dysfunctional. I will always go to the left lane now. The right lane you have to pull around to the side window when they tell you to. They always forget and the left lane will keep moving right past you. I keep coming back for the food though.

Was at the Drive thru and no one was there. So I pulled up to the window and the cashier had an attitude like I was on her timing and she was waiting on me. Then had the nerve to tell me to pull back around and she’ll take my order. OR YOU COULD’VE JUST TOOK IT AT THE WINDOW SINCE I ALREADY PULLED UP AND YALL WASNT PREPARED WHEN I WAS AT THE ORDER MENU.