Zaxby's

Stopped to get dinner while waiting to charge our vehicle. I rarely give a rating below a 4 or 5 Stars; and I have never given a rating below a 2 Star. I also rarely comment on poor service, because I realize most organizations aren’ fully staffed. Reasons for poor rating. 1. Sign on the door “Cash Only”; no problem we had cash; 2. A rigged temporary soap dispenser in the men’s restroom; 3. When we get in line to order a customer said “I hope you aren’t in a hurry.” This didn’t bother us because we had some time; 4. I purchased a medium Coke, but 75% of the soda options in the dining room were out/unavailable, I had to ask them for a soda from the drive thru; 5. There were no straws in the dining area; so I had to request one from the drive thru; Not done yet, I had to save the worst for last. 6. The reastaurant was filthy nasty. Trash on at least six vacant tables, trash cans over flowing, a blue rubber glove in the hallway to the restrooms; and a rubber glove by the trash can. Everything thing just appeared neglected for a very long time. My daughter even joked “it looks like a crime scene.” Attached are the photos to support my review. Pros: The staff was friendly. I’m not a big fan of Zaxby’s in the first place, and I know I will never visit this location again. Please improve your establishment!

Literally the rudest employees I have ever encountered. I tried to wait for my online order at the designated area and no one would even look at me. If you’re going to keep the online orders behind the counter, have an employee to manage it. I finally got in the order line and the employee was rude when I told her I wanted to pick up my online order. She had seen me waiting there but didn’t ask me to get in line or acknowledge me at all. I tried to get two other employees attention behind the counter but they wouldn’t acknowledge me either. There were plenty of people behind the counter, two that looked like managers, so it’s not like they were understaffed. Don’t order online at this location if you can help it.

Online order from App took 20 minutes after my pickup time. Staff was rude and trying to tell me I ordered from wrong location. After I showed them my phone and that I hadn’t, the other worthless girl said someone else must have taken it. A girl in the back speaks up to say she was waiting on the grilled chicken for the salads. When I finally get my food, the chicken is burned and charred; and more importantly, cold like it came out of the trash can or something. And, of course they can’t refund an online order because their card machine hasn’t worked for a while. Never had a problem during the day, but this night crew knows nothing of customer service and obviously has no real management. Pathetic!

My husband literally waited over 30 mins for our food. Finally he got home so we could eat. Wrong! The fries had so much season salt on them we couldn't eat them, also his coleslaw was bad. It smelled horrible 🤢😳. I'm very disappointed with the food and service lately. We eat at Zaxby's at least once sometimes twice a week. Not after this, after today it's just enough.

My son was in the drive thru line tonight right before they closed coming back from a soccer game. The car in front of him took several minutes to order and he ended up at the window two or three minutes past 11, which is their closing time. Everything else around was closed and he begged for them to take his order and they told him “there was no more food”. Way to bring no service when they literally served the car in front of him. I worked in the restaurant industry (full service, not fast food) for years and if a customer walked in right at closing we all stayed and served them. This is hospitality. Next time we will go to CFA. This was not a pleasure.