Panera Bread

I ordered curbside. Curbside is typically fast and accurate and the food is typically good. However, the last couple of times I have gone they have gone down hill a bit. I am pretty disappointed about my salad I received today but still gave 4 stars because typically they are on point. This time they game me a lot of the core of the salad.

As a general rule, I don't review fast food places. But with this particular Panera, I think it's warranted. Today they were very busy. There was a long line to order and also a long line waiting to receive meals. I totally understand that being that busy can be stressful for employees, but I don't think that excused the quality of food I received. I received a text when my food was ready. And then I waited for 10 more minutes before someone finally came to ask for my name. Meanwhile there was a large pile of bags of completed orders piling up just behind the counter. I ordered a pick2 with half a sandwich and half a salad. When I got home, the salad didn't have any dressing and the sandwich was almost entirely bread with a sad pile of chicken and a single onion in one corner. Basically that means I paid Panera prices for bread and a dry salad. If you're local to the area, it just doesn't make sense to order from this Panera when there's another one less than 2 miles away.

This has to be the worse Panera bread there is in this area. All the workers do is talk talk talk and not pay attention to what they are doing constantly messing up my orders. On many occasions I’ve ordered food and the chicken is missing. Like why is it constantly missing chicken??? They take forever to complete your orders because of all the side conversations they have. I’m not against talking and having a good time while at work however PAY ATTENTION. I am no longer a customer at Panera bread because of this constant disappointment when I get home to have my lunch or dinner.

I ordered the Lobster Roll 6/25/2022 around 2PM. The picture of it on the wall appeared to have melted butter all over it, and looked like it was served warm. The real thing turned out to be $24.37, and was ice cold with a strange, spongy texture (not like Lobster to me). The so-called meat was plopped on a roll with a bed of lettuce. I kindly asked for a refund and the manager said they are not supposed to give refunds for the lobster. I told him that I expect this refund, and he said "well, if I do that, I'm going to get in trouble by my boss". He said that twice. Terrible customer service. I got the refund, but when I ordered the French onion soup in a bread bowl as a replacement, it was luke warm. It may be a very long while before I return to this establishment. So disappointing.

Website isn't accepting forms of payment for delivery via door dash. I had an order nearly $80 for my family. I home sick with covid and unable to drive out and get my order. I called the location to try and find out the problem and they offered to place an order over the phone for delivery, I was then placed on hold for almost 5 minutes. I called back, excuse was they are busy and I again asked if they could place an order for delivery and I was told they can't do it over the phone. I asked to speak with a manager and "Gloria" placed me on hold for another 2-minutes. How hard is this? Ya'll just lost a customer and obviously don't care that your website isn't working and have no interest in escalating it to have a manager contact corporate to fix it!

I placed a delivery order at this Panera today and they had everything I was looking for plus got me to try a new item. My order was to be delivered by DoorDash but there was a mixup with DoorDash and I never received my order. The Panera manager had them remake my order, gave me a credit and Panera delivered my order personally. I could not ask for better service.