Dunkin'

I placed my order online as a walk-in. Get to Dunkin and the line is wrapped almost to the street… park, walk to the door and it is locked. I was on my way to work and did not have time to wait in the line to receive my order. Tried calling to get a refund and of course the phone lines are disconnected. I try to have grace as I work in retail as well, but remove the walk-in option from the app then. OR, have some way for the customers to contact the business to issue a refund.

it’s a huge hit or miss at this dunkin’. some days what I order is perfect, some days it’s the opposite. after going through the drive thru, my coffee tasted like it had no sugar in it and they gave me the wrong donut. to top things off, the coolatta we ordered had brown stuff floating in it at the top.... it tasted really funky.

This is the 5th or 6th time I’ve been to this location as I don’t live locally. Each and every time I’ve been here. I order a simple/plain black coffee. Easy! It’s their “core” business after all, coffee! Not even fufu coffee. Each time, I’ve had to wait at least 10+ minutes! Today was no exception. No one else ahead of me in the store. And 3 cars in the drivethru. It was roughly 2:20pm. There were at least 7 employees running around doing “something”, which looked like chaos. I inquired what was taking so long to get a simple hot coffee and the shift leader said they were understaffed and that “if I could do better, I should try”. This location is the absolute slowest and worst I’ve ever seen. I will gladly never return. And if you value your own time, you should also avoid. I give this place a -5 stars.