Dunkin'

Wasn't given my change in the drive-thru yesterday. While I was waiting for the staff member who gave me my order my change back, she turned, quickly told me to have a nice day and turned back away from me. The staff here are usually awesome and it was probably an honest mistake. I was running late so I dismissed it and left, but I felt like it needed to be known that this happened.

When I visited the employees weren't rude, but werent welcoming either. They were talking amongst themselves and doing what i assume was shut down activities. They were closing at 5 pm, but didnt bother to really convey that when i ordered at 4:15. I planned on hanging around, but didnt get the opportunity. All the above stated, my beverage was great. My donut was great. Service was speedy. Id give it another go sometime.

Blatant disregard for public safety and CDC best practices.. On Friday, October 16, at approximately 6:30 AM, I pulled into the parking lot. I witness a gentleman going into the store without a mask. I waited outside until he left. I spoke to the manager. She told me that there would be nothing she could do about it since she did not see it. While we were talking, a second person came in with no mask. I pointed this person out to her. I asked her what she was going to do about that. She did nothing. I spoke with the manager's supervisor. He gave me the excuse that customers are only there for a short time, approximately two minutes. When dealing with 16 year old staff, it is difficult to ask employees of that age to have that conversation with customers. He also said it was illegal to ask people if they had a disability. That question is, indeed, illegal. However, "please put on your mask so I can serve you." does not require anyone to disclose than disability status. So this was a smokescreen. I called the State Board of Health; they directed me to the Department of Business Regulations. I reached out to them and am currently awaiting a reply. As a member of the vulnerable population I do not feel safe going into the store. I would not recommend using this particular store until they change their training and behavior.