Cook Out

Great food, great prices. Unfortunately, awful experience at the drive thru. The 2nd line always, and I mean ALWAYS runs slow. It takes forever for someone to come through the mic to take your order. We have sat in that line longer than I can begin to wrap my head around. The manager is rude and puts blame on under trained employees who are working hard! Last weekend, we sat in the 2nd line waiting for someone to take our order while the first line ran about 7-8 cars through. Once we got to the window we asked for the manager when he put the blame on the girl running the window, right in front of her. We told him that this has been an issue as far back as last August when he replied, "I normally always train someone on Window 2." He then basically told us Line 1 just has someone better running it. We tried to continue talking to him and he walked away. We asked the very kind girl running the window who was very stressed out for his name. We also noticed, she was not only running Window 2 but also the Front Cashier inside the store. The store was very busy so we can understand why she was stressed out. We basically witnessed a new hire being thrown to the wolves. He needs to learn new management tactics.

Check you bag twice, they will charge you for what you ordered but will without fail leave items out of your bag, has happened to me 3 times in a row now. Don’t know if they’re trying to screw everyone over or if everyone that works there is incompetent, either way look twice before you accept your food.

I have always thought Cook Out to be great food at a wonderful price. I stopped by the new Troy location and got the Jr. tray with the burger, fries, and onion rings. The meat in the burger did not even cover half of the bun and it was over cooked and charred. The onion rings and fries were great thank goddess. I would have thought with this being a new restaurant they would have been a little more concerned with impressing people. I probably will give them a second chance one day. Just very disappointed.