Dunkin'

Are usually have a good experience at this Dunkin, but this morning was exceptional, I didn’t get a chance to catch his name, but there is a tall, long-haired bearded individual who I would like to personally thank for his expertise and customer service and product knowledge when it came to all of my questions About the establishment and the products. I regret not catching his name, but I truly appreciate this individual and would like them to be recognized for the hard work and dedication to the company.

If these reviews are actually read and taken seriously, would whomever owns this franchise please contact me. I placed an order on the app for pickup in store on 9/16/21, around 7 pm. My wife and I arrived and entered at the same time an older couple left. We stood there about five minutes without an employee sighting and were wondering what was going on. We then heard somebody in the back yell something, followed by silence again. I figured the employee didn't know we were there due to the door making a 'ding' when we entered, as she figured it was the older couple leaving. I walked to the door and opened and closed it again and within a few seconds, she appeared. I am unsure of her name, but it was clearly obvious she was overwhelmed. She had blond hair and a tattoo on the inside of her forearm. She greeted us and asked if we were the to go order, in which we said we were. She apologized and started making our order. We could see on the computer screen there were six orders coming in and the drive thru started piling up. We felt terrible for her. She was by herself, handling the counter, the to go orders and the drive thru. She was very courteous to us and completed out order as fast as she could. I understand, with all of the free handouts, finding help is difficult. I don't know if somebody called in sick or was on a lunch break, but leaving this woman to do everything was difficult to watch. We both wanted to ask her if we could come back and help somehow- whether doing dishes, cleaning up or anything we could do. She was clearly too busy to ask. She was working incredibly hard juggling ten tasks at once. If people are having a hard time hiring people, please consider giving the people you currently have a raise. This woman deserves it. Treat the workers you have correctly and make them feel appreciated. She is in a thankless job where people usually only take time to complain and not praise. I hope she was not alone- I cannot imagine how she would be able to keep up. The amount of stress in her body language was obvious. She was, again, overwhelmed and appeared ready to break. Nobody should have to endure working in those circumstances. She did a wonderful job under pressure and should be recognized.

I've been there two times now, it was good both times. I like the way they make their coffee, the breakfast sandwich was pretty good. The wait wasn't too bad. Some of the people got a little too close though, guess they forgot about the six foot rule. That place seems to get really busy. I will go again.

At this point they greet me by name at the drive thru and ask how I've been. Lol might show how often I've come. I have tried 4 other local spots due to this location being slammed at particular times of the day and im in a rush. But they are also the fastest to burn thru a drive thru line thats backed up. I always come back because those other locations just don't live up to the customer service I get here, and ive never had an incorrect order.