Dunkin'

I been coming to this Dunkin location for years. I don’t know if it’ll ever be like it used to but since the Covid ordeal it is now different. Short staff is always the excuse now with any and every issue. I take small problems with a grain of salt. It is what it is. It sometimes issues is it acceptable and needs to be addressed. I had many issues with the online ordering. Sometimes I would order 10-15 minutes ahead of time before I leave for work. Another 10 min go by to get to the store. That is 20-25 minutes to prep a coffee and donut and my items are still not ready. So I wait another 5-10 minutes before my items come out. As I wait I watch 3-4 customers order at the counter wait a few minutes and walk away with their items. This is a short staff problem?? Today, places an online order. Coffee,wrap and a donut. 15 minutes later I go to store and nothing on the online order pickup rack. I wait. A waitress calls my name for the coffee and hands it to me at the counter. I ask about the food items she said they’ll be out soon. I wait. I also watched 8 people come in order at the counter and every one of them walked out with their items. I’m still sitting there. I finally got up had to cut In line to get someone’s attention. They checked my order and the food items where sitting on another counter the whole time. I was furious and also late for work now. This has been sitting here the whole time??? Why wasn’t it placed on the online pickup rack 10 feet away??? Oh we are short staffed. I as I figured I would hear.

This is the wife's favorite place to get coffee. We stopped in here before we headed back home from Emerald Island Beach She ordered a French vanilla ice coffee. I could tell she was enjoying it but I asked her if it tasted good anyways. No response. No time to stop savoring the drink. Just a big thumbs up of approval.

Favorite Dunkin EVER! Never rude always friendly, my frozen coffee is ALWAYS frozen 🤣! It's the little things that can make a difference in someone's day. They have decorate your own donuts right now. The kids loved it!! So happy to have an awesome Dunkin to go to...it does not always work out that way!