Five Guys

I ordered a cheeseburger ($8.70) only mayo, lettuce, tomatoes, and grilled mushrooms. Also a small order of fries($3.77). Total $12.47. First of all the place was spotless. Very clean wherever you look and it was a little after 1pm on a Sunday. The people working there were very polite and professional. I got my order to go. I took it to the car and immediately opened the bag. The fries were delicious. I think this fresh cut style of fries is the best you can get. I then grabbed my burger and the first problem was that it was very messy the way it was wrapped. It was dripping out of the foil they wrap it in and was getting the bottom of the bag wet. The burger itself was very soggy. The bottom of the bun was almost like soggy paper. The top of the bun wasn't much better. Keep in mind I only took it from the store to my car in their parking lot right in front of the entrance. It's not like I drove home and then opened it. I had it for less than 5 minutes as I opened it in the car. There is a difference between a juicy burger and a wet soggy burger. This was wet and soggy. Flavor of the burger was ok, but the grilled mushrooms had no flavor at all. Overall the burger was bland and needed more seasoning. In closing the fries were the star here and the place was clean and the staff were very nice. I truly don't think they are trained right in wrapping burgers to go. I don't care who you are...you don't want to unwrap a soggy burger. Especially when it was like 4 minutes that it was wrapped until it was opened. They need to rethink their to go packaging or at least let the burger drain a little before they wrap it. I think if you want to spend almost $9 on a burger there are much better places to go in the area.

I eat at this location quite often. Over the years they have had the hiccups but I’ve gotten better. Tonight I went in and dealt with Ryan who was super pleasant and not in a rush to take my order and let me take my time all while dealing with a credit card machine issue. He handled it like a champ. I also called back to get his name and the female that answered the phone which I forget her name Was also very polite. Good team work