Panera Bread

Manager was so wonderful. I thought I had ordered online but my order wasn't ready for rapid pickup, plus they had not received the order. Turns out it was my fault and I had not submitted the order correctly. The manager was so nice looking to see if they had the order and then expedited it once I realized it was my issue and resubmitted.

Our office ordered lunch today from the Panera in Stow and we were given pretty bad customer service. Most of the food was great and tasted delicious. However, my co-workers salad had literally nothing she (PAID) extra to have on it. It was just chicken and lettuce. She called back to make them aware of the salad and the gentleman on the phone said "what do you want me to do about it"? Not even an apology or I am sorry or how can I make this right for you. She responded with I don't know maybe remake the correct salad and make it right... Add some cookies she said. The young man didn't even acknowledge her comment about the cookies and said I will send a new salad. Mind you not very friendly. It's sad because we have had our work meetings at this location. I have used this location to do different lunches and marketing to take to other offices. We have never had a bad experience until today. I just wanted to make the staff aware of the rudeness we experienced today so they could use it as a training situation. Hopefully this is a one time occurence. I would hate to have to start going to a different location and spending the money we spend at a new location. She ordered avocado, cilatro, cucumbers, tomatoes, and grapes. This is what she got chicken and lettuce. An apology would have been nice.