Starbucks

I'm not sure if their barista's rush through online orders or just don't pay close attention. I've received 2 orders this week that I have placed online and they have been made incorrectly both times! If I'm going to be paying extra for my drink to be made to my liking I'd expect for it to be made exactly as I specify. This is absolutely disappointing. Their window cashier is always so sweet and funny. I wish she would be the one to make my drink.

White chocolate mocha coffee is one of the loves of my life, it is my comfort drink! It is awesome to order online and run in to pick up. Skipping any line always makes me happy, for a perfectly crafted hot coffee with white chocolate it is sublime. Summer works just as well with a Vanilla Bean Frappuccino with a shot or two of espresso!

Ordered two drinks at the drive thru, one of them was wrong. It was filled 3/4 of the way with milk; it had an extra shot in it and just tasted like milk. I went in to get it fixed. One person started helping me and she was nice, then another came up to ask why I didn’t like it, then another. The other two seemed like they wanted to make a bigger deal out of it and made me explain to both of them. I explained it was just too much milk. They acted like what I said was ridiculous, one of them said “so you don’t want milk?” Then one started making my drink again, the whole time they made comments and when he had remade my drink he put so much ice that most of the shots didn’t fit into the cup and there was no room for milk. Then he said “that’s all that can fit so do you want milk or not?” I said yes, he put a splash in and then handed it to me and said “let me know if that’s wrong and I guess we’ll figure something out.” It doesn’t take three people to remake a coffee. It was clear the other two wanted to have a Karen moment but it wasn’t that, so they were trying to make it out to look like it was. Definitely not a safe space or good service.

This is the first time I have ever left a review although I have frequented this Starbucks location more than once and every single time it’s an extremely long wait and usually they mess up the order. Today they completely forgot about my order and I left after waiting for 30 minutes with no drink. I will never come back to this location and I would recommend that if possible you choose a different one.

I’ve ordered at other locations and they always make my drink correctly. I ordered the Brow sugar oat milk shaken espresso and ask for light ice and it’s always fill to the top and this time I ordered it it was 3/4 filled and I asked way it was only filed 3/4 of the way and she said it’s how the barista of the day makes them and then left. I’m guessing the other locations add more milk to fill it up which I don’t mind. I had to go home and had to add more of my own milk! Disappointing that they could of asked if there’s was anything they could of done to make it any better.

There are two tall young boys who work the evenings and one blonde middle-age who I think is the manager. They are the ONLY ones who know what they’re doing. Everything else about this location absolutely sucks. Unfortunately it is the only one near me that accepts mobile orders and has a drive-through but it’s not worth it. Drinks are always a hit or miss because there is no consistency, mobile orders are late, and they accept mobile orders but lock the lobby and close it so you’re stuck waiting in an extremely slow drive-through. I truly hope things improve and they get more help soon.

This is sadly the worst starbucks ive ever been to. Had a fairly large order so i ordered ahead to make it easier. I was in the drive thru for over 30 minutes! Then they forgot half of my food and i had to go in and wait for another 10 minutes to get two sausage sandwiches. Will never come here again dont want to waste another hour of my life to get coffee.