The Subway

I have been coming here for years with no problems. Recently the service has really gone downhill. If I could give them no stars, I would. My last few experiences were awful but this last one was our final straw. We made an Order for delivery and paid over the phone with our debit card. About 40 min. went by and we get a call from them. They tell me that our food is ready but they wont deliver to our address tonight because it was farther than they wanted to go. (We are in North Springfield) I explained that we have had many deliveries including one just a week ago. I was then told that they were “extra busy” tonight so if I wanted them to deliver they were going to charge me an additional delivery fee or I could meet the driver somewhere to get our food. I was speechless! Never have I had a business call and give me an ultimatum. Remind you that I had already paid. We have always been a fan of The Subway but we will no longer be giving them our business.

Service was excellent they were really sweet with my kids the price was pretty good considering I had a party of five the only thing I would change is they did not have regular bacon they only have Canadian bacon I had the chicken tender sub and it was absolutely amazing even my picky 6-year-old loved his pizza so much that he even gave the girl a hug with this place doesn't have in bacon they definitely make up for in customer service I'll definitely be coming here again