Mcdonald's

Very disappointed! I went through the drive through for quick service. I was asked to pull in one of the parking spots to wait for my order. Several cars also pulled into parking spots after me and were able to get their orders minutes after they parked. However, I had to wait for over 15 minutes. When I asked why it took so long I was told they were short staffed and had to get the “easy” orders done first. I only order one meal which is standard (chicken nuggets and fries). Not only did I have to wait so long but my food was completely cold. I do not usually stop at fast food establishments, but after this experience when I do decide to stop I will choose a different establishment.

People employees need to be retrain stop looking at the picture on how to make a hamburger special order is not the picture to get 1 hamburger wrong 4 x is rediculise never seen such dumb employees had to go across the street to burger king that got it right the first time plain hamburger buns and meat that it OMG never again

Ordered two large combos, and after 20+ minutes of waiting I finally got my food only to get one medium fry instead of the 2 large ones I should have gotten. On top of that my bigmac was extremely messed up. There was little to no communication given to me about what was taking so long with my order. Would not recommend.

Worse service in Springfield. Placed an order for a Happy Meal for my grandson at 2 PM. When I got to the pickup window I was told I'd need to pull forward. I ask for a refund because I'm sick of their constant pull forward ways. The cashier went to the manager. I waited and eventually they shoved the Happy Meal out the window with attitude.

The employees are professional, kind, polite and confirmed accuracy multiple times. The food was hot and all the nuggets were even organized in the boxes. They went above and beyond despite a delay that I’m sure was related to being short staffed. I was impressed! I don’t even really like McDonald’s that much but I’ll definitely go back to that one.