Panera Bread

Arrived on a Friday around noon, and only one person ahead of us in line to place our order. My wife got the turkey bacon bravo sandwich on tomato basil bread, and I got the smokey bbq chicken sandwich. Both were very tasty and fresh. Bread is made fresh on site, daily. Ite was a little busy, but we didn't have any trouble finding a table.

Most Panera Bread locations are a delight to visit. This one on the other hand has continually given our family issues. Example: I do online order at 6:20pm and ask for it to be ready to go at 7:05pm (45 mins advanced notice). Arrive at 7:05pm and they are just beginning to make the items for our order and the place is not busy. Finally got order at 7:25pm! When I order early and I ask for a specific time expect it at that time or a minute or two around there not 20 minutes late.

Check your order before you pull off from the drive thru. Twice now I've over paid to get home to have only half the order I paid for. With the long drive thru times this can be especially irritating, but besides that it's your average Panera good food that's slightly overpriced. Giving 3 stars only because of my missing food experiences. Otherwise would be a 4 maybe 5

The last few experiences at the South Campbell location, have us not wanting to come back. The food quality has consistently gone down. Last night we spent over $70, to get home and find the sandwiches were missing ingredients (no pickled onions), were messy and clearly thrown together. The new Signature chicken sandwich was super dry and only had tiny hints of lettuce and parmesean crisps. Looked worse than McDonalds food. Salads were wilted and no dressing. We were so upset, but of course had driven all the way home, so no real way to fix it. Sad. Used to be my favorite place to eat. No more

I ordered a Mac n cheese sandwich and asked for chicken on it, there was no chicken. I also asked for honey walnut butter I think it was and didn’t receive that either and the Mac and cheese was charred to a crisp n not a good kind. Love Panera but this experience just kinda sucked. I also live abt 40 mins away so I couldn’t do anything abt it because they closed by the time I got home n checked my food. Edit: I’d like to add that I was not given a receipt at the window so if I paid for the extra ingredients I have no idea and the boy at the window while sweet and polite forgot to hand me my drink and I almost drove off without it. Do not be mean to Parker for this it wasn’t his fault he almost forgot my drink we all have those days. But I am mad at the girl who took my order and did not give me my chicken. Luckily I paid with card and have a statement Showing what time and where I bought the food so hopefully this situation can be handled.