Panda Express

Waited in the take out lane for 40 minutes, put in my ordered and didn’t get what I paid for this is a teriyaki and fried rice bowl when I ordered and paid for a orange chicken half and half chow mein and rice. They were also out of lemonade which I received a lemonade with ice but I had ordered lemonade with no ice they then offered to have me wait for another five minutes because they ran out and I said no it’s fine I’ll just get another drink but I really wanted to lemonade. We did not receive the order we paid for at all. I called the manager and let her know the request for a refund they refused to give me a refund back for what I ordered and will only offer me another play or anything to show up there for another day or today even though I already had the food just got home the roads are icy it’s bad conditions and she was not understanding of that and all they had to do was get my receipt number what card I needed the six dollar refund because they can pull up that and they were refusing to do that.

They constantly mess up orders, "run out" of things if you show up an hour before they close, if you dare to ask them to cook items not "on the table" they will tell you it will be 10 minutes wait but you'll sit there for at least 20, and now instead of actual large entrees in the family meal they substituted the panda bowl container. I don't know if it is their way of shrinkflation to keep the same price or if they were out of the actual large containers, but not saying anything about a size change beforehand is shady.

My son was buying me and him a drink and the lady at check out was very rude. He was doing his best to count his change to give to her and she proceeded to tell him to hurry up and he needed to be faster. My son is only 5 and was so excited to buy me and him a drink. There was no need for her to be rude there was Noone behind us.

If I could give zero stars I would. Ordered at 5.15 pm online through the Panda Express website. Apparently they use door dash for delivery, but it doesn’t say that anywhere. Received an email from Panda Express stating our food would be delivered at 5:58 pm. Received a text with a link to track in door dash. Status went back and forth between an arrival time and saying the delivery driver was still at the store. Called at 6:21 and was told the order was still at the store and nobody was there to get it. Spoke to the manager who told us that he wasn’t responsible, only does delivery through door dash, and we should call door dash. I told him-more than once- that we were never given any contact information other than the local store’s number. He again repeated that it want his responsibility. A few minutes further into our argument, my son walked in with our food - the food that was apparently still at the store. GREAT JOB PANDA EXPRESS! GREAT JOB DOOR DASHER FOR DELIVERING OUR FOOD HALF AN HOUR LATE! NEVER AGAIN WITH EITHER DOOR DASH OR PANDA. AND LYING ABOUT IT MAKES IT WORSE, NOT BETTER.

Keeping the food fresh is the only problem I have ever really had. There needs to be a limit on how long any bit of food is left out. I might get broccoli beef which is mostly fresh but then find a broccoli florete which is soft, soggy, and colorless. Also, the florets are too big. With all that, the flavor is great and I will continue to eat there.