Baskin-robbins

This Baskin Robbins is just OK. It's hit or miss. As a lot of their employees are rude teenagers who have no clue how to deal with the public. They also skimp on the scoops especially for the price they charge. Then there are a few really friendly people who work there. They hook it up and give you what you pay for. So you may have a good experience and you might leave with a baby scoop;) lol The ice cream and cakes we've bought from here have been good. I just don't like that it's a hit or miss spot.

I've been coming here since I was a kid and that was a long time ago lol. They are super friendly and have all kinds of ice cream treats including shakes and coffee drinks, ice cream cakes and even ice cream pizza go figure. I go by here at least 3 times a week. I walk here so I earn my treat lol. Go see them, take the kids and have a bit of fun.

My cake's box handle broken, i asked them to write something and...see picture below.... Smudges everywhere on the cake like they're trying to fix the mistake the made but EPICALLY FAILED! Customer service is zero! Staff attitude personally ZERO! QUALITY OVERALL ZERO! One employee literally just walking around back and forth doing nothing instead of helping the line to move faster by do the writing at the back while the cashier cashing people out.. You would think when you picked a place such as Baskin Robbins (this is an international franchise mind you and at other countries the service & location are outstanding) you'd get good (at least because it's San Bernardino) quality on products and services but nope!