Panda Express

I I really appreciate customer service and Eduardo has done an excellent job at setting not only a positive vibe but also changing other peoples attitudes! Wow this place was ecstatic I’ve been coming here for some time now and I can definitely see a change for the better on the rise. Don’t loose what a great leader Panda Express has! Amazing job to him and the crew. This message comes from my heart I am truly grateful for the outstanding customer service :)

Worst customer service experience ever. I was prompted to wait 5 minutes for my food and told to "come back", granted they have parking spots for guest to wait and employees run the food out. After going back in the drive-thru I get greeted with hostily from the cashier demanding a code without even asking how she can help me or what my business was. I politely told her once that I don't have a code and without a chance to explain I was interrupted by the young lady stating she can't give me any food unless I had a code. She then proceeds to walk away saying "I'm not dealing with this under her breath". The "manager" then steps up with the food after realizing their mistake. I request for a FULL REFUND and she asks "why?" As if dumb founded why someone would request that. She states that "company policy states they don't do refunds". To the two ladies who I interacted on 1/10/22 at 8:25pm you are the prime example as to why companies lose business for your lack of customer service and inability to perform your job, when there's more science to cleaning a toilet than operating a cash register but your incompetence to perform your job and lazy, disrespectful attitude is why guest don't return and your store has a 3.4 star rating and quickly dwindling. Avoid this store at all cost and go to the chick-fil-a next door, even mcdonals offers better service. To the GM, Reginal partner or corporate - evaluate thoroughly the applicants that apply.

If I could give this Round Rock Site a negative I would. They get orders wrong, food subpar compared to other sites and first time I called to speak to someone about this and customer service by Eduardo the manager or general manager, ( he said he was ) is extremely rude. Waste of time, gas, and money. Avoid this panda express site!