Panda Express

How this place stays in business, is absolutely beyond me… I went to this particular location when I got off work today, 3 o’clock, so not a busy hour. They were literally out of everything. I asked the young man working why there was no food and he said that the cook was on break and that it would be about 20 minutes before they had anything prepared. That’s completely unacceptable. I drove across the corner to Van’s Chinese and am very pleased. Oddly enough, I went to a Dallas location of Panda Express this past Sunday and the chicken was so overly salted that I had to toss it in the bin once I got home. I was disappointed and contacted the corporate office, via email. I told them that food is too costly these days to be putting in the trash. No response from them. Needless to say, I’ll never go back to Panda Express again.

The food was really good at this Panda for the most part, nothing bad or horrible. We tried String Bean Chicken (Excellent. great proportions of green beans Chicken breast sauce & onion with all of it spot on. ). Mushroom Chicken (Good not great. Sauce smooth, thick, tasty with plenty of salt & savory flavor. Not enough mushroom then added zucchini to fill the gap. Both veg are good though. Very small pieces of meat that were too few but good). Fried Rice (Below Average. It was good, but is it truly fried rice or just boiled with some color added?). Steamed White Rice (Great. Sort of chewy like sushi rice). Chocolate Chip Cookies (average. Texture okay but flavor lacking). Part of the reason I took a star was that there was nothing anywhere that said "Drive through Only" which will turn out to be the case.. Also because the kids meal is only a couple of bucks less than the adult meal but the servings were tiny at least on this trip.. They do include the cookie & a soft drink. I entered the restaurant, tried to get someones attention, walked back & fourth then finally outright said "Where do you want me to wait?" to an employee filling food boxes. She said "We are only doing drive through." I said "thank you". It was odd because I had seen many people in & out with food orders from inside the restaurant. It turns out they were Uber, Doordash etc. So food delivery. I go outside & it was 7pm. Now the drive through line was all the way around the restaurant to the street. So I ordered online. The account took longer to set up than I would have liked. But I had my food & was leaving the parking lot within 10 minutes of ordering!

First visit and was not impressed. The drive thru was busy on a Sunday evening but it went by quick. We visited the website to see what they offered before ordering. We decided on the family meal of 3 entrees and 2 sides. They wanted to charge an additional $4 for the Shanghai Beef so we decided on the other beef entree (not many to choose from). We had to wait an additional 15 minutes on the beef to be cooked. When they finally brought it to the car, they did not apologize for the wait. Customer service is lacking here and I will never be back....Oh and the chow mein side was like plastic noodles, it was disgusting. Everything else was pretty tasty.