Pizza Hut

Excelente service!!!! It appears that I order a Diet Pepsi instead of regular Pepsi and can you believe that the delivery guy took it and 30 minutes later there was another delivery guy with my regular Pepsi. And the original order came right on time!! Is the second time I order from this Pizza Hot in Big Band and they always go above and beyond! Thanks for your service and blessings.

I never order for delivery, I always do pick up. Today I was not feeling well and my kids wanted pizza. The picture attached is how I received my order... they did refund me however that was not my end goal. I didn't want a new order since they waited 40 minutes for the first order but I am very disappointed not at the store or quality of the food but the delivery! **edit - THEY NEVER REFUNDED ME!**

The staff was very friendly and understanding. However by the time I got my pizza I had to call twice to check the delivery status, because it was about 20 min past the estimated delivery given at check out. As well as when it left the store I had to call after 40min of it leaving the store and I had not received it. It unfortunately was no longer hot when I did receive it. The staff was very friendly though and addressed my concerns and got it to me 5 min after my 2nd call. I appreciate their work and customer service.

Received the wrong order and when I called about it the rep basically said she doesn’t understand how that was possible. Stated they would send a reorder but after an hour waiting for it I called again. The pizza was still sitting there. Zach said he would send it now but could not make me a priority over other customers even though my original order was completely wrong. Asked who the manager was and he stated he was and asked if I wanted to write his name down. Customer service and competency definitely lack at this location.