Dunkin'

I understand everyone is short staffed out there. I understand some are dealing with a staff that maybe completely brand new without training. But there was pretty much nothing right with my order. Burnt hash browns, a heart donut instead of assorted mini, TWO muffins instead of one and I’m pretty sure the coffee was not what I ordered either. The breakfast sandwich was good, I can deal with the coffee. But it’s just overall disappointing. One mistake I can let pass but this many is just a poor job by the whole crew. Won’t be buying from them again.

Donuts and coffee were good. Didn't look in advance but there isn't much seating which wasn't great for us. Ordered half a dozen donuts and the sign said they were $6.25. When asked why our total was more than expected the cashier said the computer says $7.99 and that the sign must be old. After a some back and forth she finally went to get someone to help. They reduced it by giving us the senior discount. We decided to not tell them that my mom, who was paying, should have gotten that discount on top of the correct price

Like someone else below me said, they don’t know how to make frozen coffee. I live only a few blocks from this location so I’ve tried it a few times and every time it’s the same bitter coffee taste. I’ve tried a few different flavors but can’t taste the flavor over the bitterness. So disgusting I have to throw it away. I’ll drive all over the cities to other locations before I go to this one again. Train your workers better!

I pre-orderd 5 dozen donuts and 2 coffee caddies by phone for my son's birthday party and had a fantastic experience. Not only did they allow me to reschedule the order last minute when the birthday boy got sick and had to cancel his initial plans, but the morning of the party when I was frazzled and barely on time they had everything ready to go when I arrived and even helped carry it all out to my car. They packed the donuts but also had creamer, sugar, napkins and plenty of cups. It made the whole morning run smoothly and I'm so appreciative!

Drive-through is terrible here. Service inside is fine when it’s actually open - which you don’t usually know until you park and walk up to the door, then see the tiny sign that says “Lobby Closed”. Manager is not helpful resolving order issues. Bloomington location is much better in every aspect - friendlier staff and faster service. Update: Had an issue with an order here and the corporate office said the store would give me a call back regarding it. Never got the call.

I don't like to post bad reviews but sadly this just happened to me. I want it to get a drink and a few donuts but since is drive thru only I couldn't because I don't drive. I walked to the window ready to place my order the guy that was inside gesture a car only I say I don't have one he didn't bother to open the window then he turned back at me and ignored me. Never have I received such a rude service.

Terrible customer service. I stood in there without being greeted asked what I wanted or without someone saying they would be right with me. Three different employees in close proximity saw that I was standing there waiting to order. I'm a general manager and a customer service job so I understand being short staffed but you need to at least acknowledge the people that are trying to spend money at your establishment