Dunkin'

Pulled up at 6:38 on a Saturday and sat by the drive through buzzer for about 5 minutes.. we pulled up to the window because there was no response and we see an employee with pink hair lock up and walk out.. it’s now 6:45. You need to fix your posted hours and adhere to them. To close while a customer is in the drive through and not say nothing is horrible.

Went to order a cup of frozen matcha latte. I walked in with no other customer inside and waited 2-3 minutes until a lady came. AND the first thing she said is "If you don't have a car, don't even bother to order anything", before I even spoke. Well this Dunkin's is only around a ten minute walk from my place and I don't feel the need to drive. I walked right out of this place. In conclusion, bad customer service and avoid this place if you can. This is my first time writing a bad review, I would give zero stars if I can. Go to other places.

Their customer service was spectacular! Today when I was ordering my iced coffee, I dropped two of them on the way out. They splatted right on the sidewalk! I rushed in to tell one of the employees what happened, and asked for a new lid and coffee. They served up a new cup in seconds and I showed them my credit card. They insisted that since I dropped my coffee, I wouldn’t have to pay for the replacement. I was overcome with gratitude. The employees deserve a raise! 😊

Came by at 300pm to this dunking doughnut. Lady at the windows customer service need to improve tremendously. I shouldn’t be the one greeting you and then saying have a nice day. On top of that when someone says have a nice day it’s ok to say it back. You don’t have to look like you don’t want to be there either. There are other jobs out there if your not happy