Dunkin'

I have to write this review in shame, this has always been the Dunkin’ Donuts my family and I have gone to since I was a teenager, but at this point I won’t step foot in it. Not that long ago the crew was good friendly and got everything right, but ever since the new manager Rheana took Over, it has been an absolute train wreck. She is extremely rude and unprofessional. She previously yelled at my father, who is approaching his 80s because he almost grabbed the wrong drink. I politely confronted her about the fact that they are so disorganized that he didn’t know, and her reply was “I don’t have time for you dude, back off”. I have brought my children in there and have heard her cursing and swearing with the friends she’s hired and making references to LSD, raves and other drugs… not to mention if you go in there there is a 60% chance your order will be wrong and you will be waiting much longer than previous managers.I can’t tell you the amount of times I’ve waited in line while she’s gossiping with her friends in the back, blatantly ignoring the front desk and only focusing on the drive-through. My second encounter with this manager Rheana, was after I had gotten sugar in my coffee twice after asking not to have any sugar like usual. She aggressively put the coffee on the counter which she spilled and walked away, I asked her for napkins and to take some of the coffee out so I’m not wearing it. All she did was give me a dirty look dumped some of the coffee and aggressively put a napkin on the coffee while walking away talking smack. And to conclude everything, and to make all matters worse, my friends and family have heard her making fun and talking badly about customers many times. Save yourself the trouble and either go to Glen Street or Fort Edward, because Rheana was ran this place to the ground with her unprofessional ways and negativity.